Service Reliability Engineer | Product Reliability

Job Locations AU-Sydney
Posted Date 3 months ago(13/09/2022 13:59)
Job ID
# of Openings
Hosting & Reliability - Product Reliability
Career Framework Job Title
Service Reliability Engineer

Who we are

In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector.

We bring this same sense of innovation and aspiration to how we support our people. We pioneered the 4 day summer work week, have announced the provision of equity for all and launched Our Mambu Deal to capture how we work with each other and what we offer all Mambuvians.

These are just the beginning. We’ll continue to look for ways to make Mambu an even better place to work.

We’re not here to play it safe.
We’re here to change the world.

What you’ll do

  • Drive resolution of production incidents
  • Continuously work on improving observability of Mambu’s production
  • Solve technical issues reported by our customers
  • Drive product reliability improvement effort across Mambu
  • Continuously build and evolve technical knowledge base
  • Be an ambassador of SRE culture and mindset in Mambu

What you’ll bring

  • Knowledge of public cloud services and principles
  • Understanding of cloud native applications and distributed systems
  • Experience with managing application on Kubernetes
  • Experience with application monitoring and alerting on scale
  • Experience with operational processes (major incident management, monitoring, post-mortems, etc.)
  • Basic SQL querying skills and query performance troubleshooting
  • Exposure to the Software Development Life Cycle, Continuous Integration and Deployment processes
  • Strong communication, organizational and problem-solving skills

Mambu’s future
We are a diverse group of Mambuvians, and we are growing fast. Our eyes are on the future, and we believe we can use our technology and our talent to deliver banking experiences for billions that are also sustainable and inclusive and accessible.

Your future
We’re also focused on delivering a fantastic working experience for all Mambuvians. We pioneered the 4 day working week between June - August many years ago, and continue to innovate around how work should feel and how it should get done. Our Mambu Deal is how we articulate this relationship of support and dedication which drives us all forward. 



To stay on top of the latest Fintech trends and our success stories, please follow us on LinkedIn.
To experience more of the Mambu culture in action, you can follow us on FacebookInstagram or YouTube.


To explore more about Mambu - the mission we’re on, the world we’re building and the values that drive us - get started at


As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

#LI-Remote tag

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 


Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.