Application Consultant, LATAM

Job Locations US-Miami | MX-Mexico City
Posted Date 2 months ago(15/11/2022 20:04)
Job ID
2022-2087
# of Openings
1
Department
Customer Success - Delivery & Support
Career Framework Job Title
Application Consultant

Who we are

In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector. We bring this same sense of innovation and aspiration to how we support our people.

 

We pioneered the 4 day summer work week, have announced the provision of equity for all and launched Our Mambu Deal to capture how we work with each other and what we offer all Mambuvians.

 

These are just the beginning. We’ll continue to look for ways to make Mambu an even better place to work. We’re not here to play it safe. We’re here to change the world.

What you’ll do

  • You’ll work as part of a team to implement & support the Mambu platform with digital lenders, startups, microfinance organizations and new business units of traditional banks
  • You’ll gather business requirements (product settings, workflows, accounting rules, etc) from our customers, and translate these into configuration and setup of the Mambu system
  • You’ll provide training to our customers on the Mambu platform and new feature releases, as well as ongoing support to existing customers and their users

What you’ll bring

Your experience includes:

  • You have 3+ years of experience working with consumer or business lending and deposits products and operations by having worked in the banking or FinTech industry
  • You have a consultative mindset of listening, understanding and anticipating customer needs
  • You’re an excellent communicator - English and Spanish required (Read, Write, Speak).

 

Your colleagues would say:

  • You love working in a team, you are an excellent communicator, and you are handling conflict resolution and time management while focusing on problem solving
  • You have the ability to work across geographic and cultural boundaries
  • You’re not satisfied with what’s already available and have the ambition to revise and improve things in the name of progress

Mambu’s future

We are a diverse group of Mambuvians, and we are growing fast. Our eyes are on the future, and we believe we can use our technology and our talent to deliver banking experiences for billions that are also sustainable and inclusive and accessible.

 

Your future

We’re also focused on delivering a fantastic working experience for all Mambuvians. We pioneered the 4 day working week between June - August many years ago, and continue to innovate around how work should feel and how it should get done. Our Mambu Deal is how we articulate this relationship of support and dedication which drives us all forward.

 

To stay on top of the latest Fintech trends and our success stories, please follow us on LinkedIn To experience more of the Mambu culture in action, you can follow us on Facebook or Instagram or YouTube

 

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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