Customer Onboarding - Project Manager

Job Locations SG-Singapore
Posted Date 3 months ago(10/11/2022 03:51)
Job ID
# of Openings
Customer Success - Delivery & Support
Career Framework Job Title
Project Manager

Who we are

In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector.

We bring this same sense of innovation and aspiration to how we support our people. We pioneered the 4 day summer work week, have announced the provision of equity for all and launched Our Mambu Deal to capture how we work with each other and what we offer all Mambuvians.

These are just the beginning. We’ll continue to look for ways to make Mambu an even better place to work.
We’re not here to play it safe.
We’re here to change the world.


The Customer Onboarding and Delivery team is responsible for helping our clients get the best out of our platform: from mapping their requirements, to providing training and advising on best practices throughout their complete project lifecycle.

What you’ll do

Your mission is to:

  • Take ownership of the successful end-to-end implementation of Mambu to new clients through effective team leadership, collaboration, and client engagement.
  • Ensure implementations are delivered by the team within scope, budget, time constraints, and deliverables are of the highest quality.
  • Establish, document, measure, and quality check processes to ensure efficient and repeatable operations.
    Manage scope of projects from inception to closure.
  • Coordinate resources, prepare project teams for kickoff and ensure effective completion of project milestones, control project scope and mitigate risks.
  • Ensure project consultants are delivering to configuration, and methodology standards.
  • Provide visibility of project status to other teams and senior management.
  • Work with other product teams to organize, schedule, and deliver work dependencies in cross-team projects.
  • Build strong customer relationships and help our customers get the most out of the product and our business.

What you’ll bring

Your experience includes:

  • Ideally 5+ years of relevant work experience in a similar role, preferably on complex technical delivery projects in the banking or FinTech industry.
  • You are familiar with SaaS implementations and technical transformation projects.
  • You have strong team leadership skills, and you are able to manage internal and external resources.

Your colleagues would say:

  • You can work in a team but also independently, handling conflict resolution and time management while focusing on problem solving.
  • You have strong project and time management skills and are an excellent communicator.
  • You have the ability to work across geographic and cultural boundaries.
  • You are not satisfied with what’s already available and have the ambition to revise and improve things in the name of progress.


Mambu’s future
We are a diverse group of Mambuvians, and we are growing fast. Our eyes are on the future, and we believe we can use our technology and our talent to deliver banking experiences for billions that are also sustainable and inclusive and accessible.

Your future
We’re also focused on delivering a fantastic working experience for all Mambuvians. We pioneered the 4 day working week between June - August many years ago, and continue to innovate around how work should feel and how it should get done. Our Mambu Deal is how we articulate this relationship of support and dedication which drives us all forward. 



To stay on top of the latest Fintech trends and our success stories, please follow us on LinkedIn.
To experience more of the Mambu culture in action, you can follow us on FacebookInstagram or YouTube.


For more details regarding our global career opportunities, please visit our Career Site.


As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

#LI-Remote tag

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 


Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


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