Customer Success Manager

Job Locations MX-Mexico City
Posted Date 2 months ago(21/11/2022 22:55)
Job ID
# of Openings
Customer Success - CSM
Career Framework Job Title
Customer Success Manager

Who we are

In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector.

We bring this same sense of innovation and aspiration to how we support our people. We pioneered the 4 day summer work week, have announced the provision of equity for all and launched Our Mambu Deal to capture how we work with each other and what we offer all Mambuvians.

These are just the beginning. We’ll continue to look for ways to make Mambu an even better place to work.
We’re not here to play it safe.
We’re here to change the world.

What you’ll do

Your mission is to:

  • Be accountable for the Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction - making sure customers get the most out of our product and meet their business needs.
  • Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.
  • Develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers, working with product management to translate customer feedback into product requirements.

What you’ll bring

Your experience includes:

  • Successfully managing long-term account relationships at all organisational levels (C level, IT, Operational) in the Banking/Financial Services space.
  • Recent work in a business based on Software-as-a-Service (SaaS) products and services within the Latin America region.
  • A consistent track record of achieving targets and goals, preferably in a sales setting.

Your colleagues would say:

  • You excel working across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners/affiliates.
  • You are an excellent communicator in English and Spanish (Read, Write, Speak).
  • You are not satisfied with what’s already available and have the ambition to revise and improve things in the name of progress.


Mambu’s future
We are a diverse group of Mambuvians, and we are growing fast. Our eyes are on the future, and we believe we can use our technology and our talent to deliver banking experiences for billions that are also sustainable and inclusive and accessible.

Your future
We’re also focused on delivering a fantastic working experience for all Mambuvians. We pioneered the 4 day working week between June - August many years ago, and continue to innovate around how work should feel and how it should get done. Our Mambu Deal is how we articulate this relationship of support and dedication which drives us all forward. 



To stay on top of the latest Fintech trends and our success stories, please follow us on LinkedIn.
To experience more of the Mambu culture in action, you can follow us on FacebookInstagram or YouTube.


For more details regarding our global career opportunities, please visit our Career Site.


As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

#LI-Remote tag

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 


Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


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