Senior Director, People Experience

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

As Senior Director, People Experience you will be part of the People Leadership Team (PLT) and lead our People Operations and Technology teams to shape and enhance the overall employee experience within Mambu, and drive excellence in the service we deliver to Mambuvians. 

Key Responsibilities

Strategic Leadership:

• Develop and execute a comprehensive people experience strategy aligned with the company's vision, values, and business goals
• Bring perspectives and influence to shape the overall people strategy for the next 12-24 months with the PLT
• Provide leadership, guidance and mentoring to the team and high collaboration with stakeholders, both within the team and across the business
• Support the SVP, People in taking the lead on strategic people projects and providing expert input on key initiatives

HR Operations:

• Oversee HR operations, ensuring compliance with legal requirements and alignment with best practices, identifying areas for improvement
• Develop and monitor HR metrics to assess the effectiveness of people programs and initiatives
• Embed an approach of continuous improvement and putting diversity, equality and inclusion at the heart of what we do
• Work with the Sr. Manager, People Operations to define a roadmap to standardise and build on existing policies and processes
• Monitor spend against the People Team budget and own our Purchase Order and Invoicing processes across the team

Employee Relations:

• Ensure that we serve as a trusted advisor to employees and managers on people-related matters through a consistent approach
• Standardise our ER handling approach, defining roles and responsibilities and escalation measures. Develop a Mambu-wide approach and drive the build-out of existing ER policies and procedures
• Ensure consistent application of company policies and procedures
• Work with our People Partners to define roadmaps for restructuring projects

Technology:

• Drive the evolution of our People Technology ecosystem with a focus on self-service, automation and data-driven decision making
• Ensure appropriate representation and prioritisation of people technology needs with our Mambu Business Applications team
• Lead our Technology space with a balance of innovation and affordability

Projects:

• Lead People Team project activities, ensuring on-time and as-planned delivery
• Ensure appropriate allocation of resources, wider stakeholder engagement and removal of roadblocks through influencing senior stakeholders across the business
• Drive cross-team collaboration to optimise insights, learnings, project efficiency and reduce the number of touchpoints with the business on people projects
• Work closely with the SVP, People as the People Team execution lead of company-wide or strategic projects with a people impact, which may be highly confidential in nature

• Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree is preferred
• A minimum of 10 years of experience in HR, with at least 5 years in a senior leadership role focused on employee experience and with a proven track record of inspiring a team and fostering collaboration
• Strong knowledge of HR best practices, labour laws, and compliance requirements
• Exceptional leadership, communication, and interpersonal skills, with a high level of emotional intelligence and discretion
• Ability to think strategically and execute tactically with strong analytical skills and experience with HR metrics and data analysis
• Experience in a fast-paced, dynamic environment is a must, ideally within a high-growth and/or SaaS business
• M&A transaction and integration experience would be a strong advantage

Your future

Whatever role you are looking for, if you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.