Reliability Process Specialist

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

• Plan and Schedule Releases for SaaS Customers: Collaborate with teams to organise and schedule software releases for our SaaS customers, ensuring timely delivery while accommodating necessary fixes and improvements including custom requirements for custom clients.
• Customer Communication: Serve as the primary point of contact for SaaS customers, providing release-related information, updates, and ensuring alignment on timelines and content.
• Process Documentation: Develop, document, and maintain release management processes to support efficient delivery to SaaS customers, ensuring all stakeholders follow established protocols.
• Engineering Collaboration: Work closely with engineers to align on process adherence and resolve any technical challenges, ensuring release plans fit customer needs, fixes and deadlines.
• CI/CD Pipeline Improvement: Identify and manage implementation of enhancements to the CI/CD pipeline, finding ways to improve efficiency and reliability while ensuring releases for SaaS customers are on time and incorporate necessary patches or fixes.
• Validation and Automated Testing Oversight: Actively monitor the validation process and oversee the results of fully automated testing to ensure the quality and reliability of new versions before release.
• Cross-Team Testing Coordination: Regularly check in with teams to ensure that automated testing is effectively integrated into their development cycle and that any issues identified are promptly addressed.
• Issue Resolution: Troubleshoot and resolve issues related to failed or buggy releases for SaaS

• Proven experience in managing SaaS software releases.
• Strong communication skills for customer and stakeholder updates on releases.
• Previous experience in documenting and maintaining release management processes.
• Previous experience in collaboration with engineering teams to resolve technical challenges and align release plans.
• Experience with GitLab. 
• Knowledge of CI/CD pipelines and experience in optimizing them for efficiency.
• Expertise in automated testing and validation processes for release quality.
• Experience troubleshooting and resolving issues in failed or problematic releases.
• Continuous improvement mindset, regularly refining release processes.
• Knowledge of ITIL processes within the Agile delivery model.
• Strong project management skills, coordinating multiple teams and releases.
• Excellent analytical and technical writing skills.

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

The base salary for this position is €4.750 gross (before taxes) monthly. This is a full-time equivalent target rate for Lithuania only. Actual rate offered will vary depending on the nature of the role and the breadth of skills and expertise the candidate brings to the role relative to existing Mambuvians.

For the rest of the locations where we advertise this role, the starting salary will be discussed during the recruitment process.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.