People Experience Manager

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

• Deal with day-to-day people employment queries for Mambu, to meet local and international compliance requirements (onboarding, offboarding, employee relations matters etc.)
• Act as the primary point of contact for all Dutch labour law and ER matters
• Ensure adherence to local Dutch legislation, communicate and implement company policies and procedures locally. In partnership with Legal and Employee Relations implement any required action to ensure local legal requirements are met
• Manage employee queries coming to the People Experience team, incl. via FreshService ticketing system
• Analyse effectiveness and continuously improve people operations processes and employee experience
• Keep the local knowledge base of PeopleOps team up to date and follow the best world practices
• Work in collaboration with other administrative departments and teams (Payroll, Legal, Operations)
• A point of contact for expat employees on the migration issues, keeping track of the employees’ work permits, their renewal, paperwork and procedures, working closely with an external legal agency

• Proven work experience as a People Operations Specialist, Dutch Labour law specialist, HR Generalist, or another relevant role
• Good working knowledge of employment legislation, Labour code in the Netherlands. Experience working with Labour Laws in other countries is a plus
• Strong desire to grow as a People Experience professional and provide high-quality administrative support
• Attention to details with a high level of self-discipline
• Focus on being proactive and result-oriented
• Excellent interpersonal skills and ability to establish strong relationships at all levels and across functions
• Wish to work in an international team

Your colleagues would say

• You are open-minded and keen to provide employees with a professional and efficient employee experience
• Solution focussed and creative in how we use technology to optimise our HR workflows
• Work in a structured, resilient and self-organised way 

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment or HR onboarding process, you will undergo background check screening. This includes a criminal background check and a review against sanctions, anti-money laundering, counter-terrorism financing, and politically exposed persons screening services. Your employment is conditional upon the successful approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.

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