Senior Application Consultant

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

A Senior Application Consultant will play a crucial role in the Mambu Delivery Team which is part of the Customer Success Services organisation. As an expert on financial products and business processes, you will help lead the implementation of Mambu by translating the customer’s vision into the Mambu platform. You will have an opportunity to learn the Mambu platform inside-out, understand how Mambu is impacting the lives of the end customer and understand the evolution of compostable architecture. You will be looked upon as the expert in your field and will be a key influencer in driving the adoption of Mambu.

Key responsibilities will include:

• Work as part of the team to implement and support the Mambu platform with digital lenders, startups, micro-finance organisations and new business units of traditional banks
• Work closely with customers to understand their business processes, requirements, and objectives. Conduct needs assessments and gather detailed requirements to tailor solutions that meet their specific needs
• Challenge and influence the customer to adopt Mambu best practices that align with the customer’s business objectives
• Strive to find the WHY behind customer requirements and have the ability to guide the customer to create scalable solutions even if it differs from what they currently have implemented
• Be able to provide comprehensive tailored workshops that range from requirements gathering sessions to providing how those requirements will translate into the Mambu Platform. These can be both on functionality or how customers can interact with our APIs
• Support the customer team with the setup, configuration, testing, and deployment of Mambu applications. Ensure seamless integration with existing systems and data
• Provide comprehensive training to customers on functionalities and best practices of the Mambu application. Offer ongoing support and troubleshooting to ensure client satisfaction
• Collaborate with cross-functional teams, including product development, sales, solution engineering, and customer success, to deliver high-quality solutions and ensure customer success

• You have deep knowledge of consumer and/or business lending and deposit products and operations, acquired through experience in the banking or FinTech industry. Knowledge of payment processing would be a plus
• You have a consultative mindset of listening, understanding and anticipating customer needs
• Experience in enterprise/financial technology sales, implementation, servicing and support
• Proven project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
• Proven ability to produce deliverables that cater to various audiences ranging from Executives to Engineers
• Excellent stakeholder management across hierarchies
• Experience working with enterprise level customers
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical stakeholders. Experience in delivering presentations and training sessions

Your colleagues would say:

• You can work in a team but also independently, handling conflict resolution and time management, while focusing on problem solving
• You are an excellent communicator in English, with the ability to work across geographic and cultural boundaries
• You are not satisfied with what’s already available and have the curiosity to revise and improve things in the name of progress

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.