Senior Director, Delivery Excellence

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

About The Role:  
This critical, trusted leadership role will drive strategic planning, support, and direct change management throughout the CPTO organization, essential to the successful delivery of enterprise-wide global product ,technology and security strategy. We are looking for someone who will unleash their significant talents for program management, mobilizing cross functional teams, delivering solutions for scale and data-driven decision making to refine, launch and take to market solutions that accelerate our customers’ success. Your passion, technical and business depth, and excellent organisational, communication, and interpersonal skills will inspire our teams and rapidly establish trust amongst a diverse set of stakeholders and customers.

• Define a set of Program Management standards based on a mix of best practices and the needs of the organization 

• Lead a group of technical program managers across product and technology organizations.

• Develop consistency in program management artifacts, metrics, Jira usage including dashboards to enable clear and precise articulation of progress to teams and to our leadership

• Lead a continuous improvement cycle for the Engagement Model including quarterly PI Planning inclusive of our Portfolio Stakeholders/Partners to drive alignment around enterprise level priorities 

• Facilitate engagement with Product and Engineering leadership, ensuring strategic alignment, clear understanding of program goals and desired outcomes via a well-documented and well communicated program approach 

• Ensure the execution of strong stakeholder Communications and Change Management plans across the enterprise, leveraging synergies and identifying gaps. 

• Effectively collaborate with other portfolio management teams and other leaders to influence key activities and decision-making that affect the technology strategy and global platform build & adoption 

• Drive continuous improvement and on-going development of the Strategy and Planning team by leading process/tool/pattern/framework maturity

• Ensure the successful migration of new and existing global services onto new platforms

• Influence the training needs of the organization 

• Optimize risk associated with the discipline or process 

• Work closely with a variety of internal clients and partners within all functional areas of the business to ensure a path for innovation and value realization  

• Drive shorter delivery cycles, including faster time to market  

• Reduce project risk and on-time delivery of products / projects

• Drive urgency and focus to address pressing business issues that need immediate attention

• Partner with Finance on management of the P & T budget  and ensure that we meet our financial targets

• Make connections across the enterprise that others may not see 

• Provide independent, informed, unbiased insight including on the ground feedback

• 10 -15+ years of Delivery & technical program management experience at a leadership level preferably in a technology led company

• Very comfortable presenting to CEO & other executives and driving meaningful conversations at multiple levels of organization

• Experience driving large scale change management & mind-set shift

• Strong understanding of project and portfolio management disciplines, Agile, governance processes, and executive reporting

• Strong understanding of the product and engineering development lifecycle

• Excellent Gsuite skills

• Outstanding written and verbal skills

• Experience planning & executing regular townhalls and offsites 

• Energetic and upbeat “can do” attitude  

• Ability to navigate and address conflict

• Excellent influencing and interpersonal skills, including a track record developing credibility with and supporting senior managers on the effective internal communication of major decisions and emerging strategic issues

• A track record in leading and delivering complex large-scale projects and partnerships, often managing a range of internal and external stakeholders

• Strong financial analysis and budget planning and management experience and skills

• A good understanding of the current diversity agenda and its relationship to internal communications

• Previous experience leading product and technology organisations a plus

• Cloud expertise a plus

Live the Mambu Values

• Be Bold and Embrace Challenges - Set ambitious goals. Be future-focused by starting with a big exciting vision before bringing it back to reality. This is how we find creative solutions and make the impossible possible.
• Be Customer-Obsessed - Put a delightful customer experience at the heart of all we do. Actively listen to external and internal customers to build their trust. This will guide us towards the best solutions. This is how we deliver and innovate to delight our customers. 
• Be Accountable for Results - Do what you say. Be honest about what's working and what's not, and provide solutions on how we can improve. This is how we excel at execution. 
• Be One Mambu - Align and collaborate towards the shared goal. If the goal is not clear? Ask. Find multiple solutions, make recommendations and embrace feedback. This is how we win together.
• Be Curious and Evolve - Learn about customers, tech, the market, Mambu, yourself, and constantly evolve your impact. This is how we grow ourselves and our company.
• Be Yourself and Embrace Difference - Bring your authentic self and help others understand who you are. Make sure everyone always feels great about their interactions with you. This is how we are Mambu.  

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.