Senior Product Manager

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

About The Role

As a Senior Product Manager for our Platform Engineering teams (part of Mambu Platform), you will be building new product offerings and leading the end-to-end product life cycle of our cloud platform offering. As a core leader, you are responsible for defining a long-term cloud strategy (w/ your Engineering counterpart) and act as the voice of the customer to develop profitable products that provide customer value. Utilising your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. This team will have both internal and external facing products focusing mostly on our cloud offering but also on part of our internal builder experience. You will be working w/ teams that manage our platform across AWS, GCP, Azure, and OCI, and responsible for the Disaster Recovery offering.

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

• Lead the definition of our cloud strategy across all four  CSPs (Amazon, Google, Azure, Oracle)

• Lead the product development lifecycle from concept to launch, ensuring alignment with business goals and customer needs.

• Create a product roadmap that balances customer insights and business objectives, with a clear & logical rationale that is easy to consume.

• Identify new and existing Platform Products that we can better position to deliver more value to our customers and our business.

• Conduct market research and competitor analysis to identify opportunities for product innovation and differentiation.

• Collaborate closely with engineering, Commercial, Marketing and delivery teams to prioritise features, define requirements, and drive product roadmap.

• Translate business requirements into actionable user stories and acceptance criteria.

• Work closely with stakeholders to gather feedback and iterate on product features based on user insights and data analysis.

• Utilise tools like AHA, Jira, Slack, and Confluence to facilitate communication, project tracking, and documentation.

• Monitor product performance and KPIs, implementing strategies to optimise user engagement, retention, and revenue.

• Bachelor's degree in Computer Science, Engineering, Business Administration, or related field. MBA or relevant advanced degree preferred. Past experience on a more technical product role is preferred.

• 5+ years of relevant experience working with cloud service providers, and their products

• 5+ years of relevant experience in product management roles within the FINTECH industry, with a focus on core banking platforms, deposits, and lending products.

• Proven track record of successfully launching and managing complex products from conception to delivery.

• Strong analytical skills with the ability to interpret data, extract insights, and make data-driven decisions.

• Excellent communication and collaboration skills, with the ability to influence and align cross-functional teams to ensure product delivery and strategic objectives.

• Working knowledge and experience with product management tools such as AHA, Jira, Slack, and Confluence.

• Familiarity with Agile development methodologies and practices.

• Passion for innovation and staying abreast of industry trends and emerging technologies.

What your manager is looking for…

• You communicate with the team, product leadership and key stakeholders (across Engineering, Marketing, Commercial and Sales) frequently and effectively.

• You manage stakeholder expectations, being empathic to their needs and communicating openly and consistently to avoid surprises.

• You have a consistent and reliable ownership of the problem through to the solution, not dropping the ball across team boundaries.

What your colleagues would say…

• You have curiosity and desire to find the truth comes first in every interaction.

• You are not afraid to make mistakes and not to always be right.

• You ask more questions than provide statements.

Live the Mambu Values

• Be Bold and Embrace Challenges - Set ambitious goals. Be future-focused by starting with a big exciting vision before bringing it back to reality. This is how we find creative solutions and make the impossible possible.
• Be Customer-Obsessed - Put a delightful customer experience at the heart of all we do. Actively listen to external and internal customers to build their trust. This will guide us towards the best solutions. This is how we deliver and innovate to delight our customers. 
• Be Accountable for Results - Do what you say. Be honest about what's working and what's not, and provide solutions on how we can improve. This is how we excel at execution. 
• Be One Mambu - Align and collaborate towards the shared goal. If the goal is not clear? Ask. Find multiple solutions, make recommendations and embrace feedback. This is how we win together.
• Be Curious and Evolve - Learn about customers, tech, the market, Mambu, yourself, and constantly evolve your impact. This is how we grow ourselves and our company.
• Be Yourself and Embrace Difference - Bring your authentic self and help others understand who you are. Make sure everyone always feels great about their interactions with you. This is how we are Mambu.  

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment or HR onboarding process, you will undergo background check screening. This includes a criminal background check and a review against sanctions, anti-money laundering, counter-terrorism financing, and politically exposed persons screening services. Your employment is conditional upon the successful approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.