Senior Customer Success Manager

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.

• Build strong relationships with enterprise customers, acting as a trusted advisor.
• Understand customer business needs and drive adoption to maximize value from Mambu.
• Manage the full customer lifecycle, including renewals, expansion, health, and satisfaction.
• Develop and execute customer engagement and individual success plans.
• Conduct regular business reviews and serve as the customer advocate with product management.
• Monitor customer health, track KPIs, and report on outcomes to leadership.

• Extensive experience in Customer Success Management within a SaaS business and/or the fintech sector
• Strategic thinker who can take both short and long-term business objectives and execute on a tight tactical plan to achieve
• Proven record of successfully building and managing long-term relationships with Enterprise customers at all organisational levels (C level, IT, Operational)
• Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
• Proven experience in identifying risk and expansion opportunities with an ability to work with a diverse range of  internal stakeholders to present solutions
• Demonstrable experience in navigating challenging customer problems and can clearly devise and articulate solutions

#LI-Rem

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being. 

• Competitive base salary
• Company equity for all
• Learning and development opportunities
• Hybrid/Remote working (location dependant)
• 30 day working abroad
• 4 week paid sabbatical after 5 years service
• Additional benefits based on location

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact talent.acquisition@mambu.com.