Director, Engineering

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.

About the team

At Mambu, Support is the go-to area for customers’ operational needs, and as Engineering Director, you’ll lead multiple teams to ensure an exceptional customer experience from start to finish. You’ll take a hands-on leadership approach, working closely with Engineering Managers, the broader organisation, and our customers to shape and evolve our Support function. Your focus will be on driving customer satisfaction, empowering your teams, and creating a culture of motivation and ownership. This role is highly customer- and people-centric, reflecting Mambu’s core values in every interaction. You’ll also represent Mambu in cross-functional and customer-facing discussions, always championing a customer-first mindset.

This is a 1 year fixed term contract.

• Build a bold, challenge-embracing culture by setting ambitious goals, making timely decisions, sharing plans transparently, and staying close to your teams in tough moments.
• Put customer obsession at the core—champion their perspective in every conversation, prioritise long-term value over quick fixes, and represent engineering in strategic discussions.
• Drive accountability and service excellence by setting high standards, tracking performance with metrics, fostering full ownership, and being transparent about challenges.
• Collaborate across teams and act as a connector—align on shared goals, ensure inclusive decision-making, and treat every Mambuvian as a stakeholder.
• Cultivate growth and curiosity by enabling career development, aligning with personal ambitions, giving timely feedback, and creating a space to learn from success and failure.
• Be authentic and inclusive—foster diversity, remove bias in hiring and work, and create an environment where different voices are respected and valued.

• Experience in leading Support organisations in Fintech or another Financial Sector.
• Excellent collaboration skills within and outside organisations. Hands-on experience in managing relationships with partners and vendors.
• Track record of leading Level 1 and Level 2 support teams operating 24x7 across different regions, cultures and time zones.
• Experience in innovating support with the help of AI.
• Experience in running Premium Support type of services.
• Experience in leading the leaders, building teams, establishing new regions and transferring knowledge.
• Experience in driving an organisation wide changes.
• Experience with building and running support at scale.
• Clear communication skills. Ability to simplify complex messages, switch between business and engineering language and adopt communication style based on the audience.

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

• Competitive base salary
• Company equity for all
• Learning and development opportunities
• Hybrid/Remote working (location dependant)
• 30 day working abroad
• 4 week paid sabbatical after 5 years service
• Additional benefits based on location

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As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact talent.acquisition@mambu.com.