Senior Strategy & Delivery Director

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.

We are seeking a highly strategic, execution-focused, and collaborative  Senior Strategic Initiatives Director to support our Chief Customer Success Officer (CCSO). This role will act as a strategic advisor, operational leader, and trusted partner to the CCSO and the broader Customer Success Services organization. You will be instrumental in driving key initiatives, ensuring cross-functional alignment, and maximizing the effectiveness of the Customer Success leadership team.

Strategic Support & Execution

• Partner with the CCSO to drive and implement strategic priorities, key performance indicators (KPIs), and cross-functional initiatives.
• Prepare briefing materials, strategic plans, and presentations for internal and external audiences.
• Translate our vision and strategy into actionable plans, ensuring progress through strong project management.
• Find and implement AI efficiencies throughout the CSS organization to help us scale smarter.

Operational Leadership

• Lead and optimize our internal operating rhythms, including leadership meetings, Quarterly Business Reviews (QBRs), and planning cycles.
• Monitor key performance metrics across the Customer Success Services organization, providing insights and recommendations to leadership.
• Ensure timely follow-through on action items and decisions made in leadership forums.

Cross-Functional Collaboration

• Act as a liaison between the CCSO and other internal stakeholders (like Sales, Product & Engineering, and Marketing) to ensure alignment and coordinated execution.
• Facilitate effective communication and collaboration within the Customer Success team and across departments.

People & Culture

• Support talent development and organizational design initiatives within the Customer Success function in partnership with our People team and People Partner.
• Drive internal communications and help us foster a high-performance, customer-obsessed culture.

Special Projects

• Own and execute high-impact, ad hoc projects and initiatives on behalf of the CCSO.

• 7+ years of experience in management consulting, strategic operations, or Chief of Staff roles in a SaaS or technology-driven environment.
• Deep understanding of Customer Success, SaaS metrics, and go-to-market motions.
• Exceptional strategic thinking, communication, and organizational skills.
• Proven ability to lead cross-functional initiatives and influence without authority.
• Experience working in fast-paced, high-growth environments with global teams.
• Strong analytical mindset with the ability to interpret complex data and translate it into strategic insights.

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

• Competitive base salary
• Company equity for all
• Learning and development opportunities
• Hybrid/Remote working (location dependant)
• 30 day working abroad
• 4 week paid sabbatical after 5 years service
• Additional benefits based on location

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As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact talent.acquisition@mambu.com.