Customer Success Manager

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.

About the team

The Customer Success team drives measurable business outcomes and scales global growth for Mambu’s customers. We act as strategic fixers and advisors, aligning platform capabilities with the ROI objectives from our customers. Our focus is on expanding our footprint across new products and geographies by creating synergies across the customer and their entire ecosystem. We value results-driven professionals who can operate cross-functionally to eliminate roadblocks and accelerate shared successes.

• Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts
• Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction
• Developing individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers
• Conduct quarterly and executive business reviews 
• Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency
• Working with product management to surface customer requests and help translate customer feedback into product requirements
• Provide updates on Product Roadmap and enhancements
• Build relationships with strategic partners and technology partners
• Making sure our customers get the most out of our product and meet their business needs

• Extensive experience in the Enterprise SaaS business, or within the FinTech sector, specifically in the roles of Customer Success Manager (CSM)
• Recent experience in with delivering mission critical products and services
• Proven record of successfully managing long-term relationships with accounts at all organisational levels (C level, IT, Operational)
• Consistent track record of achieving targets and goals
• Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
• Presentation skills in online and in person setting
• Has handled difficult and complex situations and can demonstrate resolutions, impact, and resilience
• Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
• You are an excellent communicator in English. Fluency in other languages would be a plus

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

• Competitive base salary
• Company equity for all
• Learning and development opportunities
• Hybrid/Remote working (location dependant)
• 30 day working abroad
• 4 week paid sabbatical after 5 years service
• Additional benefits based on location

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact talent.acquisition@mambu.com.