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- Provide first line support for Mambu applications and services in Salesforce- Manage & triage incoming requests and assign it to the relevant support team- Ensure all support tickets are responded within the agreed service level timeframe- Solve technical issues reported by our customer. Perform basic technical triage using tools such as Grafana, Loggly and MS SQL.- Manage resolution, internal and external communication for major incidents (P1 & P2)- Drive product reliability improvement efforts across Mambu and continuously build the technical knowledge base and process improvements- Work collaboratively with support teams across regions
As a Senior Platform Engineer, you will design, build, and evolve the CI/CD platforms that power how our engineers build, test, and deliver applications across multi-cloud environments. Your mission is to create fast, reliable, and scalable delivery pipelines that abstract cloud complexity while enabling teams to ship high-quality software with confidence. You will own the end-to-end lifecycle of our application delivery tooling—shaping standards, improving developer workflows, and embedding security, compliance, and observability into every stage of the pipeline. Working closely with application teams, SRE, security, and cloud platform engineers, you will act as both a technical leader and a force multiplier for engineering productivity. In this role, you will balance hands-on...
As part of our Daily Banking area, you will join one of the 4 Deposits squads, a high-performance team of 5-6 engineers (including a Staff Engineer, Seniors, and Mid-level devs). We are responsible for the core engine that handles deposit accounts, meaning you will work on mission-critical features where performance, precision, and scalability are paramount. We value freedom to implement and high autonomy. While we have a structured onboarding process, including a dedicated buddy and a month of deep-dive exercises into our business logic, we expect you to bring a proactive mindset from day one. You will:- Build and maintain scalable Java applications focused on complex financial calculations and high-performance deposit processing.- Don’t just implement tasks; take...
- Design and develop scalable Java applications.- Translate business needs into technical solutions.- Deal with complex calculations requiring strong logical and technical skills.- Identify, propose, and contribute to/coordinate architectural improvements.- Debug and resolve application issues.- Conduct code reviews and ensure code quality.
- Inspiring Leadership & Culture: Be the catalyst for creating a positive atmosphere and demonstrate role model leadership to shape the culture of the team. - People Growth: Grow people in their technical expertise and career path, supporting learning opportunities for each engineer (training, certifications, mentoring, etc.) and focusing on growing a high-performing team.- Operational Excellence: Establish short and long term delivery strategy for the team and ensure stakeholders are informed. This includes setting ways of working that enable the team to perform with high autonomy, high alignment, and a streamlined operational process.- Automation & Efficiency: Champion a culture of automation, continually seeking opportunities to eliminate toil and enable the team for automation...
- Design and develop scalable Java applications.- Translate business needs into technical solutions.- Deal with complex calculations requiring strong logical and technical skills.- Identify, propose, and contribute to/coordinate architectural improvements.- Debug and resolve application issues.- Conduct code reviews and ensure code quality.
- Design and develop scalable Java applications.- Translate business needs into technical solutions.- Deal with complex calculations requiring strong logical and technical skills.- Identify, propose, and contribute to/coordinate architectural improvements.- Debug and resolve application issues.- Conduct code reviews and ensure code quality.
- Design and develop scalable Java applications.- Translate business needs into technical solutions.- Deal with complex calculations requiring strong logical and technical skills.- Identify, propose, and contribute to/coordinate architectural improvements.- Debug and resolve application issues.- Conduct code reviews and ensure code quality.
- Manage the OTC team, overseeing the execution of billing and collection activities, and maintaining a robust and accurate order-to-cash process.- Analyze customer contracts to ensure timely and accurate invoicing, and manage invoice processing within the ERP system (NetSuite).- Prepare the monthly reporting package and analysis of Accounts Receivable (AR), providing support to the FP&A team with explaining results.- Act as a pro-active business partner to commercial teams on billing and collection policies and maintain a smooth working relationship with the revenue controller for the monthly financial close.- Coordinate involvement in the annual group external audit on all AR-related topics and manage customer communication regarding invoicing and dunning, supporting the Head of...
- Be a servant leader for one or multiple Product teams by guiding people in their career path and support growth opportunities for each engineer (training, conferences, learning materials, mentors etc.).- Define a way of working in the teams that enables high autonomy, high alignment and a streamlined product engineering process.- Be the driver throughout the onboarding of new Mambuvians, in an efficient & scalable manner.- Define recruiting objectives to acquire new skills, or create capacity to satisfy business needs, and competitiveness at team level.- Work closely with Product Manager, Principal Engineers and Staff Engineers to enable the teams to deliver.- Ensure that the roadmap is successful delivery, on-time and in budget.
- Act as the primary technical contact and trusted advisor for a portfolio of Mambu's strategic customers.- Provide proactive technical guidance, architectural reviews, and best-practice recommendations related to Mambu's SaaS platform and APIs.- Own the resolution of all critical and complex technical escalations, coordinating internally with Global Support, Product, and Engineering teams.- Conduct regular Technical Health Checks (M/QTRs), performance reviews, and strategic planning sessions with the customer's technical teams.- Serve as a crucial feedback loop to the P&E organization, capturing, documenting, and advocating for customer technical requirements and product feedback with clear articulation of the business impact.- Provide dedicated support for key lifecycle...
- Nurture opportunities, building and maintaining strong relationships with all key stakeholders to ensure long-term- Manage complete and complex sales-cycles, taking a consultative and detailed approach to presenting the full platform features to often presenting to C-Suite key decision making executives- Create proposals and assist with RFP responses, coordinate deal negotiation, arrange on-site visits to close deals and hand-over projects to the delivery team
- As a Solutions Engineer, you will work with our sales team to prepare and present solutions to clients: from preparing demos, assisting with proposals and requirements analysis. - You will get the opportunity to work with different types of FinTech companies, from large banks to small startups, while applying your banking and FinTech knowledge to help them design the next generation of financial services.- You will closely interact with clients to deeply understand the customers' strategic and operational needs, prepare solution materials, conduct product showcases, run proof of concepts and any other work required to help the clients understand how Mambu fits their needs- You will get the opportunity to work with ecosystem partners to understand their offerings to advise...
- Own and exceed an annual New ACV target by focusing exclusively on driving revenue through your assigned portfolio of reseller partners.- Recruit, onboard, and enable new reseller partners, ensuring they are fully equipped and certified to sell, implement, and support Mambu’s solutions.- Collaborate closely with resellers to manage complex sales cycles, acting as a trusted advisor to key partner stakeholders and assisting them in presenting the full Mambu platform to their end-customers.- Develop and execute joint Go-to-Market (GTM) strategies and business plans with each partner, proactively identifying growth opportunities and mitigating risks.- Build and maintain strong, long-term relationships with all key partner contacts to ensure a healthy, active, and high-performing...
- Own and exceed an annual New ACV target by focusing exclusively on driving revenue through your assigned portfolio of reseller partners.- Recruit, onboard, and enable new reseller partners, ensuring they are fully equipped and certified to sell, implement, and support Mambu’s solutions.- Collaborate closely with resellers to manage complex sales cycles, acting as a trusted advisor to key partner stakeholders and assisting them in presenting the full Mambu platform to their end-customers.- Develop and execute joint Go-to-Market (GTM) strategies and business plans with each partner, proactively identifying growth opportunities and mitigating risks.- Build and maintain strong, long-term relationships with all key partner contacts to ensure a healthy, active, and high-performing...
- Partner Learning Strategy: Define and execute the comprehensive learning strategy for Mambu's reseller partners, aligning with overall partner program goals and business objectives.- Curriculum Development: Design, develop, and continuously update engaging and effective learning paths, modules, and certification programs tailored for various partner roles (e.g., sales, pre-sales, implementation, support) by collaborating with (Channel Account Executives, Market Sales Directors and Sales Enablement Team).- Platform Management: Administer and optimise the partner learning and engagement systems so as to ensure a seamless and intuitive user experience for all partners to the Mambu Academy.- Performance Measurement: Establish KPIs and reporting metrics to track partner engagement...
- Gather technical requirements from our customers and help them build and implement efficient, performant and scalable technology architectures centred around Mambu.- Advise, consult and train customers on the usage of APIs during their development phases to ensure use of established integration standards, patterns, and best practices.- Collaborate with cross-functional teams to ensure integrations meet customer needs and improve internal processes.- Identify and escalate task-level risks or issues promptly to ensure smooth delivery.- Maintain clear and up-to-date technical documentation, including mapping sheets and flow diagrams.
- Own and exceed a significant annual New ACV target by focusing exclusively on a limited portfolio of the largest Tier 1 strategic accounts.- Lead and manage complex, multi-year sales cycles from initial qualification to deal closure and a seamless handover to the Professional Services team.- Act as a trusted advisor to C-Suite executives and other key decision-makers, providing consultative expertise and presenting the full value of the Mambu platform.- Conduct in-depth research and analysis of industry and market developments to contribute, define, and own the go-to-market strategy for the largest enterprise segments.- Create and deliver compelling proposals and strategic responses to high-value RFPs, coordinating negotiation efforts to ensure profitable deal closure.- Build...
- Support Technical Audit and Assurance team in maintaining compliance with Mambu’s Technical Assurance Programs (ISO 27001, SOC 1 and SOC 2):- Prepare teams for external certification/assurance audits- Facilitate external certification and assurance audit sessions, work as a liaison between external audit and internal teams- Ensure external audit findings are reviewed, recorded and support implementation of remediation measures- Define and own audit roadmap for technology controls for Mambu platform- Work closely with Product teams to raise awareness of compliance requirements and ensure effectiveness of internal controls and Technical Assurance Programs- Plan and conduct internal audits based on Mambu’s annual audit plan and/or on-demand.- Follow up and report on...
- Invoice Processing: Handle vendor invoices in NetSuite, ensure correct coding, approvals, and timely payment.- Vendor Management: Maintain vendor records, resolve payment issues, and ensure payments follow policy and agreed terms.- PO Support: Work with procurement to issue and track purchase orders and resolve mismatches with invoices.- Expenses: Review employee expenses in Expensify, check policy compliance, validate receipts, and reconcile with corporate cards.- Recordkeeping & Closing: Maintain accurate AP and expense records, support month-end/year-end tasks, and assist auditors.- Process Improvements: Identify and implement ways to streamline AP and expense processes.- Systems: Use accounting and expense tools effectively and support system enhancements or upgrades.
