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- Be a servant leader for one or multiple Product teams by guiding people in their career path and support growth opportunities for each engineer (training, conferences, learning materials, mentors etc.).- Define a way of working in the teams that enables high autonomy, high alignment and a streamlined product engineering process.- Be the driver throughout the onboarding of new Mambuvians, in an efficient & scalable manner.- Define recruiting objectives to acquire new skills, or create capacity to satisfy business needs, and competitiveness at team level.- Work closely with Product Manager, Agile Coach and Staff Engineers to enable the teams to deliver.- Ensure that roadmap is successful delivery, on-time and in budget.
- Design and implement features along with required infrastructure, scaling, performance tuning and optimisation.- Own the end to end delivered services (from development to release in production) and build resilient distributed systems at scale, with strong operational and performance KPIs.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills
- Build software that resolves real life fintech problems for a high number of customers and impacting millions of end-users, worldwide.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead end-to-end feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- Performance Development - Be a subject matter expert on performance management, focusing on evolving the methodology & experience, planning and executing with the business and ensuring a link to pay for performance.- Change Management - To work with the senior leaders and People Leaders to continuously review and implement the operating models and transformation projects towards building an effective, lean, high performing team including organisational effectiveness & design, organisation capability & talent management. - Workforce planning - Work with the Business leaders and finance in resource planning and with the Talent Team to build, buy and develop people capabilities that supports both mid and long-term people requirements. - Employee Engagement and Retention - Proactively...
- Each Solution Consultants / Engineer is responsible for helping our Account Executives and Customer Success Managers (CSMs) to prepare and present solutions to clients: from preparing demos, assisting with proposals and requirements analysis- You will get the opportunity to work with every type of FinTech company from large banks to small startups while applying your banking and FinTech knowledge to help them design the next generation of financial services- Day to day you will closely interact with clients to deeply understand the customers' strategic and operational needs, prepare solution materials, conduct product showcases, run proof of concepts and any other work required to help the clients understand how Mambu fits their needs- You will get the opportunity to work with...
The CSM is responsible for developing and executing a customer strategy critical for growth and retention, which requires relationship development across Customer Executives and Senior Level Decision Makers.The role will cultivate a deep understanding of their business needs and identify new business opportunities with the goal of enabling the customer to maximise value from their Mambu investment. You will be responsible for driving adoption and usage of Mambu at the customer, stakeholder alignment, and risk mitigation by working in unison with sales executives, technical and product experts, and other supporting team members within Mambu.The CSM must be comfortable consulting with enterprise customer team members across the spectrum from system administrators to Chief Technology...
As Financial Analyst in the Group Planning & Reporting within the global FP&A team, you work closely with numerous stakeholders and your colleagues to fulfil and optimize internal management reporting, forecasting and planning processes for the company. You are. supporting the corporate business functions at Mambu, by providing targeted strategic insights across the corporate departments of the business, based on insights on analysis of operational performance, departmental needs, and the accounting implications of corporate actions. Your mission:- Responsible for group reporting deliverables including involvement in improvement initiatives;- Work with various stakeholders (Business Partners, Accounting, Systems) to make sure the financial close process runs as smoothly as...
As Finance Business Partner in the Group Planning & Reporting within the global FP&A team, you work closely with numerous stakeholders and your colleagues to fulfil and optimize internal management reporting, forecasting and planning processes for the company. You are constantly servicing our internal clients by also having a keen eye on quality and efficiency of the processes, and making suggestions for or driving the improvements of such processes. Your mission:- Work together with your colleagues in the FP&A and the greater finance team to service financial related needs of the corporate departments. We are constantly looking for improvements of the processes and work constructively together. The FP&A finance team is cross-border organized, the working environment is very...
About the team Are you a senior communication expert with a passion for people and technology? Then join our team and help us on our mission to make banking work better for everyone. We are recruiting for a Director of Internal Communications & Engagement. In this role, you will be responsible for driving Mambu's strategic approach for employee engagement across the company. You will be a member of the Mambu People team, working closely with our CEO and Leadership Team, to develop and promote key programs that drive exciting and fulfilling career paths for current and prospective employees. You will have the opportunity to translate the company vision into action on the ground; the responsibility of equipping managers to lead teamson our journey; and the challenge to build and...
We are seeking a highly skilled and motivated Delivery Manager to lead our EMEA team. In this role, you will oversee the delivery of critical projects, ensuring that they are completed on time, within scope, and to the highest quality standards. You will work closely with cross-functional teams, stakeholders, and clients to drive client success. - Your mission is to:- Team Leadership: Manage and mentor your delivery team, fostering a collaborative and high-performance work environment.- Take ownership of the successful end-to-end implementation of Mambu to new clients through effective team leadership, collaboration, and client engagement.- Ensure implementations are delivered by the team within scope, budget, time constraints, and deliverables are of the highest quality.-...
As an Application Consultant, you will play a crucial role in the Mambu Delivery Team, which is part of Customer Success Services organisation. As an Application consultant you will interact a lot with Mambu customers and will have an opportunity to learn Mambu inside-out with full understanding how Mambu customers are using our products.Key responsibilities will include: - Work as part of the team to implement and support the Mambu platform with digital lenders, startups, microfinance organisations and new business units of traditional banks.- Work closely with customers to understand their business processes, requirements, and objectives. Conduct needs assessments and gather detailed requirements to tailor solutions that meet their specific needs.- Support the customer team...
- Remote troubleshooting through diagnostic techniques- Provide first-level IT support (access, passwords, filter requests)- Direct unresolved issues to the next level of support personnel- Provide accurate information on IT services, tools, and procedures- Document events, problems, and their resolution in tickets.- Monitoring and responding effectively and quickly to requests received via the IT helpdesk
- Remote troubleshooting through diagnostic techniques- Provide first-level IT support (access, passwords, filter requests)- Direct unresolved issues to the next level of support personnel- Provide accurate information on IT services, tools, and procedures- Document events, problems, and their resolution in tickets.- Support the local IT Specialists with daily tasks- Introduce users to the IT Tools (on-boarding)- Identify and suggest possible improvements in procedures and solutions.- Monitoring and responding effectively and quickly to requests received via the IT helpdesk
- Remote troubleshooting through diagnostic techniques- Provide first-level IT support (access, passwords, filter requests)- Direct unresolved issues to the next level of support personnel- Provide accurate information on IT services, tools, and procedures- Document events, problems, and their resolution in tickets.- Support the local IT Specialists with daily tasks- Introduce users to the IT Tools (on-boarding)- Identify and suggest possible improvements in procedures and solutions.- Monitoring and responding effectively and quickly to requests received via the IT helpdesk
Are you a passionate storyteller with a talent for bringing brands and products to life through content? We're in search of a Content Marketing Manager to join our team. In this role, you'll be the driving force behind our content strategy, shaping our messaging to effectively communicate our vision to customers at every touchpoint of their journey. Additionally, you'll manage our content calendar and take the lead in developing and activating social content on a global scale. Key responsibilities will include: - Contribute to the development and activation of our global content strategy. Develop and own the yearly content calendar that creates consistency across channels & target audiences. - Design & produce (internally and with agencies) high-quality written content, including...
- Lead the product development lifecycle from concept to launch, ensuring alignment with business goals and customer needs.- Conduct market research and competitor analysis to identify opportunities for product innovation and differentiation.- Collaborate closely with engineering, Commercial, Marketing and delivery teams to prioritise features, define requirements, and drive product roadmap.- Translate business requirements into actionable user stories and acceptance criteria.- Work closely with stakeholders to gather feedback and iterate on product features based on user insights and data analysis.- Utilise tools like AHA, Jira, Slack, and Confluence to facilitate communication, project tracking, and documentation.- Monitor product performance and KPIs, implementing...
- Act as a communication lead during major incidents, act as a point of contact for escalations regarding incidents.- Take ownership of the customer support function, processes and tools. Provide additional support for premium customers;- Immediately act upon incidents: collect information, troubleshoot and resolve, when possible. Escalate and involve required teams if needed;- Facilitate support triage between internal teams including technical support and product owner representatives. Collaborate with relevant teams within Mambu and proactively communicate with customers.- Fully understand and diagnose a specific incident in terms of business priority, take appropriate action to get this resolved using available skills, knowledge, people and processes.- Assess the area...
- Acting as a trusted advisor to our prospects as well as newly-joined customers, helping them to understand how API-driven architectures, Cloud Computing and Mambu will help them to build or transform their business into an innovative, digital organization.- Supporting our presales and delivery teams by architecting, engineering and demonstrating solutions.- Engaging will all levels of customer representatives, from engineers to technology leaders and managing executives.- Make sure all their concerns are satisfied and risks are taken away. The key takeaways from the meetings with you should be trusted in approach, organisation and the technology that you advocate for.- Work closely with Mambu’s Ecosystem & Product Engineering Teams team to make sure the end-solution proposed to...
The Tax Manager will be responsible for overseeing all tax affairs for Mambu globally, including Mambu’s tax position, transfer pricing, tax compliance and reporting. This role will involve collaborating closely with internal stakeholders across finance, legal, and the business to ensure adherence to tax laws and regulations whilst creating an environment for the business to accelerate growth. The ideal candidate will possess a strong background in international tax and thrive in a fast-paced, dynamic environment. The role reports to the Head of Tax, Treasury and Business Operations. Key responsabilities will include: - Develop and implement global tax policies in compliance with relevant laws and regulations- Maintain the transfer pricing policy and TP documentation- Manage the...
The CSM is responsible for developing and executing a customer strategy critical for growth and retention, which requires relationship development across Customer Executives and Senior Level Decision Makers.The role will cultivate a deep understanding of their business needs and identify new business opportunities with the goal of enabling the customer to maximise value from their Mambu investment. You will be responsible for driving adoption and usage of Mambu at the customer, stakeholder alignment, and risk mitigation by working in unison with sales executives, technical and product experts, and other supporting team members within Mambu.The CSM must be comfortable consulting with enterprise customer team members across the spectrum from system administrators to Chief Technology...
