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- Solve technical issues reported by our customers- Drive resolution of production incidents- Continuously work on improving observability of Mambu’s production- Drive product reliability improvement effort across Mambu- Automate repetitive tasks to improve operational efficiency- Continuously build and evolve technical knowledge base- Be an ambassador of SRE culture and mindset in Mambu
- Write optimised, modular Java code- Understand and apply OOP and clean code concepts- Write Restful Web Services- Work with cloud (AWS, Azure, GCP) and the associated architectural patterns (configuration as code, containers, etc);- Code reviews and pair programming- Able to analyse and synthesise complex technical information
- Take ownership of customer issues reported while on-call and manage the problems through to resolution- Research, diagnose, troubleshoot and identify solutions to resolve customer issues- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Provide prompt and accurate technical feedback to customers if requested- Follow the SLA for issues with respect to the severity- Build customer-oriented features, technical improvements and contribute in developing POCs/MVPs- Write functional and integration tests and be fully responsible for the quality of an end-result
Your mission is to:- Report to our VP, Total Reward in this newly established role within our global Total Reward Team to shape our Reward compensation programs with a particular focus on variable pay design. This role will have a global remit and will offer a huge opportunity for professional growth as well as the space to create and innovate. It’s a hands-on role with the autonomy to shape our programs and have impact.- Own our Sales Incentive Plan (SIP): - Work with senior Commercial and Finance stakeholders to lead the design, planning, maintenance and ongoing communication to ensure that we have a sustainable and best-in-class offering that drives business results and delivers RoI. You will manage the SIP Policy and related processes from design through to supporting Finance on query escalations related to commission calculations;- Be our sales compensation expert: you’ll research and understand the current and future competitive environment to drive the evolution of sales compensation. You’ll use this alongside your understanding of our business priorities, sales cycle and commercial environment to create and adapt a best in class SIP;- Support the Commission Committee (VP Finance, VP Total Reward and Commercial representative) in decision-making around plan adjustments and exceptions. Drive key meetings/discussions/actions;- Lead the remaining integration phase of our SIP management software tool.- Be the Reward Lead for our Mambu compensation programs, from design/evolution to implementation e.g. Career Framework, compensation philosophy, bonus, Executive pay, salary review, equal pay, pay transparency evolution- Work with our data expert Reward Specialist, sharing your knowledge with them and taking opportunities to coach and develop them- Contribute to idea generation on other key Reward projects (across comp, bens & equity)
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
Your mission is to:- Be accountable for the Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction - making sure customers get the most out of our product and meet their business needs.- Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.- Develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers, working with product management to translate customer feedback into product requirements.
Your mission is to:- Establish practices around design workshops and architecture decisioning which enable engineers to work autonomously and develop new initiatives, while applying high quality principles consistently.- Define improvement themes for specific components in accordance with the Product Strategy and engage with Product Managers, Engineering Managers and Engineers to align on the execution plan, proactively gathering feedback and metrics.- Establish yourself as influencer and technical authority, coaching engineers on architectural thinking and advanced engineering practices, representing Mambu at technical events and conferences and providing proactive technical leadership.
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- ensure that the Mambu Cloud Platform is highly available, performs consistently, the infrastructure can scale without any downtime.- care deeply about building better solutions for our customers and each other, about doing something that’s never been done before.- enable development teams to autonomously make use of the platform to deliver product features at a higher pace, using automation wherever possible.- learn new things and share knowledge and best practices to the team and organisation to improve delivery, ensure accessibility and observability of Mambu Cloud Platform.- lead and coach team members to the victory, making sure we continuously grow our technical and organisational capabilities.
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Continuously contribute to and improve team processes- Develop high quality code and follow Mambu development guidelines (including test coverage)- Acknowledge, investigate and propose solutions for addressing impediments- Identify architectural improvements in the existing code base
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- Design, develop and maintain Mambu’s disaster recovery framework, including process and technical procedures:- Work together with Principal Engineer, Staff Engineers from the Platform and Capability (Product) teams and design architecture for multi-cloud DR solution in Mambu;- Develop the solution including the framework of successfully scalable solution across all Mambu platform and development teams.- Drive Disaster Recovery improvement efforts across Mambu.- Be an ambassador of Disaster Recovery activities in Mambu and enable teams to be more efficient by sharing insights about the DR performance of their owned products and supporting them in addressing the gaps.- Be a Disaster Recovery technical SME for Mambu customers as well as internal teams.- Drive end2end resolution of operational issues related to DR activities.- Deliver standard requests raised by Product and Customer Success teams.- Continuously build technical knowledge base.
- Ensure that the Mambu Cloud Platform is highly available, performs consistently, the infrastructure can scale without any downtime.- Care deeply about building better solutions for our customers and each other, about doing something that’s never been done before.- Enable development teams to autonomously make use of the platform to deliver product features at a higher pace, using automation wherever possible.- Learn new things and share knowledge and best practices to the team and organisation to improve delivery, ensure accessibility and observability of Mambu Cloud Platform.- Lead and coach team members to the victory, making sure we continuously grow our technical and organisational capabilities.
If you you need help, to find an open role which suits you, then please apply here. Someone from our TA team will try to match your CV with a job suitable for you and guide you through the process.
