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- Develop, maintain, and automate key performance indicator (KPI) dashboards and reports for CS&PS leadership, focusing on metrics such as customer health scores, retention rates, net expansion, time-to-value, utilisation rates, and project profitability.- Conduct deep-dive analysis on operational data to identify trends, root causes of inefficiencies, and opportunities for process optimisation and improved customer outcomes.- Provide regular and ad-hoc data analysis to support strategic decision-making related to staffing, resource allocation, and territory management.- Ensure data integrity and consistency across CS&PS systems and reporting tools (e.g., CRM, Customer Success Platform)- Serve as a key administrator and subject matter expert for CS&PS technology stack, including...
- Lead the Credit Card Strategy & Roadmap: Define and own the business outcomes-driven strategy for Mambu's Credit Card suite. You will relentlessly communicate a compelling product vision, ensuring alignment across global stakeholders and leading the product from MVP to full-scale market adoption.- Direct Squad Leadership: Act as the primary Product manager for a dedicated engineering squad. You will own the product backlog, prioritize feature development, and work in daily partnership with Engineering Managers to ensure high-quality, timely delivery in a fast-paced environment.- Technical Authority & Financial Logic: Serve as the subject matter expert for credit card lifecycles. You will translate complex financial rules, including APR, interest accruals, billing cycles, and credit...
Revenue Growth & Channel Expansion - Own and deliver the EMEA channel revenue target.- Develop and execute a high-impact channel strategy aligned to company growth objectives.- Identify, recruit, and activate high-value strategic partners across EMEA.- Personally engage in complex, enterprise-level deal cycles with key partners.- Drive pipeline generation, partner-led demand creation, and deal acceleration.- Establish clear performance metrics and accountability frameworks for partner contribution.Leadership & Team Development- Lead, coach, and scale a team of Channel Sales Managers across EMEA.Set clear quotas, KPIs, and performance standards for the channel organization.- Foster a culture of accountability, high performance, and commercial discipline.- Build...
- Own the full Mambu project lifecycle; from initiation to closure and every phase in between, ensuring smooth delivery and clear accountability throughout via effective team leadership, collaboration, and client engagement.- Drive and coordinate your project team; from prioritising tasks and resolving issues to aligning day-to-day activities and keeping everyone focused on outcomes- Steer projects with structure and visibility; from kickoff to milestones, ensuring scope is controlled, risks are managed, standards are met, and progress is clearly reported to stakeholders- Master stakeholder management; build strong relationships and set clear expectations with both customers and internal teams, always ensuring alignment at every step- Champion operational...
- Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts- Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction- Developing individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers- Conduct quarterly and executive business reviews - Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency- Working with product management to surface customer requests and help translate customer feedback into product requirements- Provide updates on Product Roadmap and enhancements- Build relationships with strategic partners...
Strategy, Planning & Leadership- Act as Head of Group Accounting, contributing the global accounting strategy and governance framework.- Lead and manage a geographically distributed accounting organization, with most of the team based in Romania.- Assess and evaluate the company’s financial performance against long-term strategic objectives, budgets, and forecasts.- Provide clear insights and recommendations to senior leadership on short-term and long-term growth initiatives, enabling informed decision-making.- Participate in and influence key strategic decisions related to business initiatives, operating models, and investments.- Align accounting teams and cross-functional stakeholders with the company’s long-term strategy and objectives and key results, ensuring execution...
- Linking point between Finance and Commercial teams by facilitating communication and coordination between finance and commercial teams regarding revenue recognition.- Advising FP&A, Sales, Marketing, and Product Development Teams about revenue recognition and financial aspects of customer contracts.- Revenue data analysing to identify trends and support strategic decisions for revenue growth.- Contract management in ERP (NetSuite) such as setting new contracts up, modification of existing contracts, terminations and renewals.- Managing revenue processes and controls across Mambu's global operations.- Responsible for IFRS compliance focusing on revenue recognition and impairment assessment of accounts receivables.- Collaboration with FP&A for revenue forecasting and churn...
- Build the "0 to 1" GTM Foundation: Lead the go-to-market strategy for new and existing products, untapped market segments or expansion into existing markets, transforming ideas into scalable strategies and repeatable models.- Partner with Product and Commercial to define messaging, value propositions, and positioning for payments and core banking solutions.- Plan and execute go-to-market activities for product launches and updates, ensuring alignment across teams.- Create impactful sales enablement tools, content, and training for customer-facing teams.- Provide actionable market and competitive insights to inform product and go-to-market strategy.- Collaborate with customer marketing to develop customer success stories and advocacy programs.- Guide the content team to...
- Enterprise Risk Management (ERM):- Promote a strategic vision of the function by promoting strategic initiatives selected adequately with respect to Mambu's business objectives, legal requirements, and risk posture.- Act as a principal advisor to the Board, CEO, Leadership Team, and General Counsel on all matters related to risk; advise on the adequate types and levels of insurances.- Design and implement an adequate enterprise risk management framework.- Quantify the organization’s overall compliance and regulatory risk exposure, integrating complex data from internal and external sources to inform strategic priorities.- Compliance & Business Continuity:- Understand current and future regulatory themes applicable to our business and help the company to proactively adapt...
- Design and develop scalable Java applications.- Translate business needs into technical solutions.- Deal with complex calculations requiring strong logical and technical skills.- Identify, propose, and contribute to/coordinate architectural improvements.- Debug and resolve application issues.- Conduct code reviews and ensure code quality.
- Lead and develop a team of Principal Engineers, aligning their work to the highest leverage product and platform outcomes.- Own end to end architecture strategy across Product Engineering, ensuring consistent patterns, reference implementations, and codified architectural guardrails/processes that prevent drift across domains and shared platforms.- Drive modernization and technical debt reduction through pragmatic sequencing, improving reliability, scalability, developer productivity, and delivery velocity.- Set architectural direction for multi cloud execution across AWS and GCP, and lead the architectural strategy for migrating customers off Azure with minimal disruption.- Own architecture governance mechanisms that enable speed with discipline: reference...
As a Senior Platform Engineer, you will focus on improving Developer Experience and building self-service automation around Infrastructure as Code. This includes designing, building, and evolving “Golden Paths” for IaC that enable our engineers to build, test, and manage infrastructure and/or applications at scale across multi-cloud environments. Your goal is to build self-service abstractions around Terraform and Terragrunt ecosystems that reduce cognitive load and allow developers to provision compliant, secure, and cost-effective infrastructure without needing to be cloud experts. You will own the end-to-end lifecycle of our infrastructure and related application delivery tooling—shaping standards, improving developer/engineer experience, and embedding security, compliance,...
- Partner Learning Strategy: Define and execute the comprehensive learning strategy for Mambu's reseller partners, aligning with overall partner program goals and business objectives.- Curriculum Development: Design, develop, and continuously update engaging and effective learning paths, modules, and certification programs tailored for various partner roles (e.g., sales, pre-sales, implementation, support) by collaborating with (Channel Account Executives, Market Sales Directors and Sales Enablement Team).- Platform Management: Administer and optimise the partner learning and engagement systems so as to ensure a seamless and intuitive user experience for all partners to the Mambu Academy.- Performance Measurement: Establish KPIs and reporting metrics to track partner engagement...