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The CSM is responsible for developing and executing a customer strategy critical for growth and retention, which requires relationship development across Customer Executives and Senior Level Decision Makers.The role will cultivate a deep understanding of their business needs and identify new business opportunities with the goal of enabling the customer to maximise value from their Mambu investment. You will be responsible for driving adoption and usage of Mambu at the customer, stakeholder alignment, and risk mitigation by working in unison with sales executives, technical and product experts, and other supporting team members within Mambu.The CSM must be comfortable consulting with enterprise customer team members across the spectrum from system administrators to Chief Technology Officers (CTO) and Chief Executive Officer (CEO). - Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts- Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction- Developing individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers- Conduct quarterly and executive business reviews - Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency- Working with product management to surface customer requests and help translate customer feedback into product requirements- Provide updates on Product Roadmap and enhancements- Build relationships with strategic partners and technology partners- Making sure our customers get the most out of our product and meet their business needs
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- Provide technical leadership by constantly improving the system technical capabilities and technology stack.- Identify architectural improvements in the existing code base.- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.
- Be a servant leader for one or multiple Product teams by guiding people in their career path and support growth opportunities for each engineer (training, conferences, learning materials, mentors etc.).- Define a way of working in the teams that enables high autonomy, high alignment and a streamlined product engineering process.- Be the driver throughout the onboarding of new Mambuvians, in an efficient & scalable manner.- Define recruiting objectives to acquire new skills, or create capacity to satisfy business needs, and competitiveness at team level.- Work closely with Product Manager, Agile Coach and Staff Engineers to enable the teams to deliver.- Ensure that roadmap is successful delivery, on-time and in budget.
- Act as the primary point of contact for internal and external stakeholders on behalf of the executive team.- Manage complex calendars, including scheduling meetings, appointments, and travel arrangements.- Coordinate and prioritise incoming requests and communications, ensuring timely responses and follow-up actions.- Prepare and edit correspondence, presentations, and reports for executive team members.- Assist with the planning and execution of meetings, events, and conferences, including logistical arrangements and agenda preparation.- Conduct research and compile information as needed to support decision-making and strategic initiatives.- Handle confidential and sensitive information with discretion and professionalism.- Anticipate needs and proactively identify opportunities to streamline processes and enhance productivity for the executive team.- Collaborate with other members of the administrative team to ensure seamless operations and support across the organisation.
- Design and implement clean, scalable and reusable solutions using Java Architect RESTful web services, sync and async, along with infrastructure, scaling, performance tuning and optimization, all with the scope of enhancing our Cards features- Lead feature delivery from technical design to planning, then implementation and deployment. Identify, propose and contribute to/coordinate architectural improvements- Guide and enable autonomy in Cards engineers in close collaboration with Cards Engineering Manager- Work with cloud (AWS, Azure, GCP) and the associated architectural patterns (serverless computing, configuration as code, containers, Kubernetes, API gateway)- Contribute to development of CI and CD pipelines (GitLab, ArgoCD)- Work with our emerging microservices and the associated patterns (e.g. configuration as code, containers, CQRS, CDC)- Drive Proof of Concept projects that may hold the base of new features or new directions to be pursued- Maintain application security by tackling vulnerabilities
- Provide first line support for Mambu applications and services in Salesforce- Manage & triage incoming requests and assign it to the relevant support team- Ensure all support tickets are responded within the agreed service level timeframe- Solve technical issues reported by our customer. Perform basic technical triage using tools such as Grafana, Loggly and MS SQL.- Manage resolution, internal and external communication for major incidents (P1 & P2)- Drive product reliability improvement efforts across Mambu- Continuously build and evolve technical knowledge base and process improvements- Be an ambassador of Support culture and mindset in Mambu- Work collaboratively with support teams across regions:- Participate in case handover & triage calls.- Manage case handover between regions.- Researching, recommending and implementing new tools for improving our existing processes
- Identify, hunt and act on new opportunities in the Indonesian Banking, Fintech and NBFI segment- Manage complete and complex sales-cycles - often times presenting to C-level key decision making executives, the value of the full platform features with a detailed consultative approach- Create proposals and assist with RFP responses, coordinate deal negotiation and on-site visits to close deals and hand-over projects to the delivery team- Advance opportunities through the sales funnel until closure using MEDDPIC
- Ensures that the Databases are highly available and can scale without any downtime for the customer- Ensures that the Mambu Cloud Platform doesn’t decrease performance due to infrastructure problems- Ensures that Mambu uses the best tools and technologies to enable database availability, and performance- Enables self-service usage of the data platform- Evaluates 3rd party solutions and advises in build-vs-buy decisions- Ensures that development teams can autonomously make use of the database platforms to deliver product features at a higher pace, with reduced coordination- Ensure database offering is agnostic (can be run and supported on any cloud or hybrid hosting)- Define and improve delivery and deployment processes for the Mambu database services- Ensure accessibility, integration, performance, availability and security for all the tools used in the product life cycle.- Automation driven over manual processes
- Ensures that the Databases are highly available and can scale without any downtime for the customer- Ensures that the Mambu Cloud Platform doesn’t decrease performance due to infrastructure problems- Ensures that Mambu uses the best tools and technologies to enable database availability, and performance- Enables self-service usage of the data platform- Evaluates 3rd party solutions and advises in build-vs-buy decisions- Ensures that development teams can autonomously make use of the database platforms to deliver product features at a higher pace, with reduced coordination- Ensure database offering is agnostic (can be run and supported on any cloud or hybrid hosting)- Define and improve delivery and deployment processes for the Mambu database services- Ensure accessibility, integration, performance, availability and security for all the tools used in the product life cycle.- Automation driven over manual processes
- Lead the product development lifecycle from concept to launch, ensuring alignment with business goals and customer needs.- Conduct market research and competitor analysis to identify opportunities for product innovation and differentiation.- Collaborate closely with engineering, Commercial, Marketing and delivery teams to prioritise features, define requirements, and drive product roadmap.- Translate business requirements into actionable user stories and acceptance criteria.- Work closely with stakeholders to gather feedback and iterate on product features based on user insights and data analysis.- Utilise tools like AHA, Jira, Slack, and Confluence to facilitate communication, project tracking, and documentation.- Monitor product performance and KPIs, implementing strategies to optimise user engagement, retention, and revenue.
A Risk and Compliance Specialist plays a crucial role in helping Mambu identify, assess, and mitigate risks while ensuring compliance with applicable laws and regulations to safeguard the organisation's reputation, assets, and long-term sustainability. - Conducting risk assessments to identify potential threats to the Mambu’s operations, assets, and objectives - Monitoring regulatory changes and updates to ensure the organisation remains compliant with relevant laws, regulations, and industry standards- Developing, updating, and implementing internal policies, procedures, and controls to mitigate risks and ensure compliance with applicable laws and regulations- Performing internal audits to assess the effectiveness of risk management processes, compliance programs, and internal controls, and making recommendations for improvement- Generating reports and maintaining documentation related to risk assessments and compliance activities- Collaborating with internal stakeholders, such as management, legal, finance, and operations teams, as well as external stakeholders, including regulatory agencies and auditors, to address risk and compliance-related concerns and inquiries- Developing and implementing plans for responding to incidents or breaches related to risk and compliance, including conducting investigations, implementing corrective actions, and reporting to relevant parties- Stay up to date with changes in regulations and industry best practices, proactively recommending necessary changes to Mambu’s risk and compliance framework.- Collaborate with cross-functional teams to provide guidance and training for risk and compliance matters- Maintain accurate and detailed records of risk assessments, incidents, and actions taken to mitigate the same- Perform due diligence assessments for Mambu’s counterparties and process economic sanctions alerts
- Design and implementation of features along with required infrastructure, scaling, performance tuning and optimization.- Own end to end delivered services from development to release in production.- Work with microservices and the associated patterns (e.g., configuration as code, containers, CQRS, CDC).- Build resilient distributed systems at scale, with strong operational and performance KPIs.- Be part of self managed cross functional agile teams.
- Leading technical excellence in Data Services domain, consisting of data infrastructure, data management and reporting areas; your input will be visible in the entire Mambu organisation and will serve hundreds of banks and financial institutions as well as millions of users worldwide;- Establish practices around design workshops and architecture decisioning which enable engineers to work autonomously and develop new initiatives, while applying high quality principles consistently;- Define improvement themes for specific components in accordance with the Product Strategy and engage with Product Managers, Engineering Managers and Engineers to align on the execution plan, proactively gathering feedback and metrics;- Establish yourself as an influencer and technical authority, coaching engineers on architectural thinking and advanced engineering practices, representing Mambu at technical events and conferences and providing proactive technical leadership;- This is an on-hands position. We don't expect that you will touch code on a daily basis, but be prepared to get your hands dirty;- You will report directly to the Senior Engineering Manager in the Data Services area.
- Be a servant leader for one or multiple teams in the Data area by guiding people in their career path and supporting growth opportunities for each engineer (training, conferences, learning materials, mentors etc.);- Define a way of working in the teams that enables high autonomy, high alignment and a streamlined product engineering process;- Be the driver throughout the onboarding of new Mambuvians, in an efficient & scalable manner;- Define recruiting objectives to acquire new skills, or create capacity to satisfy business needs, and competitiveness at team level;- Ensuring that production operations are smooth and high quality engineering approach is in place;- Work closely with Product Manager, Staff Engineer and Principal Engineer to enable the teams to deliver.- Ensure that the roadmap is successful delivery, on-time and on budget.
- Be a servant leader for one or multiple Product teams by guiding people in their career path and support growth opportunities for each engineer (training, conferences, learning materials, mentors etc.).- Define a way of working in the teams that enables high autonomy, high alignment and a streamlined product engineering process.- Be the driver throughout the onboarding of new Mambuvians, in an efficient & scalable manner.- Define recruiting objectives to acquire new skills, or create capacity to satisfy business needs, and competitiveness at team level.- Work closely with Product Manager, Agile Coach and Staff Engineers to enable the teams to deliver.- Ensure that roadmap is successful delivery, on-time and in budget.
- Ensure that the Mambu Cloud Platform is highly available, performs consistently, the infrastructure can scale without any downtime.- Care deeply about building better solutions for our customers and each other, about doing something that’s never been done before.- Enable development teams to autonomously make use of the platform to deliver product features at a higher pace, using automation wherever possible.- Learn new things and share knowledge and best practices to the team and organisation to improve delivery, ensure accessibility and observability of Mambu Cloud Platform.- Lead and coach team members to the victory, making sure we continuously grow our technical and organisational capabilities.
- Be a servant leader for one or multiple Product teams by guiding people in their career path and support growth opportunities for each engineer (training, conferences, learning materials, mentors etc.).- Define a way of working in the teams that enables high autonomy, high alignment and a streamlined product engineering process.- Be the driver throughout the onboarding of new Mambuvians, in an efficient & scalable manner.- Define recruiting objectives to acquire new skills, or create capacity to satisfy business needs, and competitiveness at team level.- Work closely with Product Manager, Agile Coach and Staff Engineers to enable the teams to deliver.- Ensure that roadmap is successful delivery, on-time and in budget.
- You will be the linking point between finance and commercial teams in relation to OTC- Responsible for revenue reporting and accounts receivables for Mambu globally- Managing billing and collections processes for Mambu globally- Coach and develop your team of 3 professionals in different locations- Developing strategy for revenue recognition and collection processes- Advising sales, marketing, and product development teams in relation to revenue recognition, billing & collection and financial aspects of customer contracts- Analysing revenue data, identifying trends, and support strategic decisions for revenue growth- Managing and overseeing technical revenue accounting aspects related to customer contracts- Preparing revenue related inputs for Mambu’s financial statements and be accountable for the related financial audit- Interacting with commercial teams and customers for billing, collection and dunning- Liaising with internal and external auditors
We are looking for a passionate, skilled and enthusiastic Sustainability and Resilience Operations Manager to join our Business Operations team. In this position your aim is to enhance the resilience of an organisation by ensuring it can quickly recover from disruptions and continue providing essential services to customers and stakeholders. - Establishing, implementing and maintaining a Resilience Strategy and Business Continuity Framework that reflects changes to the environment and business operations- Ensuring that crisis management response procedures are identified, detailed, and tested- Creating plans and strategies to mitigate the impact of disruptions, including backup systems, alternate work locations, and communication plans- Identify opportunities to improve recovery solutions, aligning with business requirements- Assessing and mitigating the environmental impact of IT operations, including energy consumption, electronic waste, and carbon footprint- Building strong collaborative relationships with IT teams, cybersecurity experts, and other relevant departments to integrate sustainability into overall organisational strategy- Lead research and help to integrate Mambu's eco-friendly corporate sustainability strategy and compliance with laws- Direct sustainability reporting and prepare for Corporate Sustainability Reporting Directive (CSRD)- Assess and inspect sustainability performance, producing research-backed recommendations- Monitor progress, gather feedback, and update policies for economic and sustainability goals- Support workplace programs under Senior Manager, Business Operations- Build strong relations, provide guidance, and be the point of contact for sustainability and resilience initiatives
