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- Support the rollout of new benefits technology, from selection to testing and launch.- Manage relationships with vendors, brokers, and consultants, including contracts and SLAs.- Lead annual enrolment planning, communications, info sessions, and system oversight.- Handle complex employee inquiries, provide guidance on eligibility and coverage, and improve benefits communications.- Analyse utilisation data, oversee global enrolment audits, and ensure compliance with local and international regulations.- Track internal vendor compliance requirements and work with the team to share knowledge and strengthen capability.
- Deliver on a defined annual target, with a minimum of one deal signed per quarter.- Contribute to annual New ACV target for market/region based on Mambu's GTM Strategy- Researching and analysing the industry and market developments to contribute, define and own the go to market strategy - Identify prospects (short, mid-term and long-term) by driving active outbound activities to drive pipeline development plans.- Nurture target accounts to sales-ready stage, by effective external stakeholder management and account planning - Collaborate with the cross-functional internal stakeholders- Build strong industry connections and attend in-person conferences and events. Represent Mambu on external panels, when needed. - Sales Pipeline management; familiar with Sales Force.
- Contribute to annual New ACV target for market/region based on Mambu's GTM Strategy- Manage complete sales-cycles for deals, taking a consultative and detailed approach to presenting the full platform features to key decision making executives- Researching and analysing the industry and market developments to contribute, define and own the go to market strategy - Identify prospects (short, mid-term and long-term) by driving active outbound activies to drive pipeline development plans.- Nurture target accounts to sales-ready stage, by effective external stakeholder management and account planning - Collaborate with the cross-functional internal stakeholders- Build strong industry connections and attend in-person conferences and events. Represent Mambu on external panels, when...
- Lead customer engagements across implementation and post–go-live, acting as the main technical point of contact.- Drive architecture and design, covering REST APIs, events, webhooks, batch and real-time integrations, and end-to-end system flows.- Conduct workshops and discovery sessions, aligning stakeholders on data flows, constraints, and solution outcomes.- Collaborate cross-functionally with Sales, Product, Engineering, Solutions Architects, and Customer Success on design decisions and pre-sales scoping.- Ensure performance, resilience, and reliability, modelling throughput, designing for peak loads, and implementing HA/FT patterns.- Guide customers on best practices, including error handling, asynchronous processing, event-driven patterns, and secure networking.
- As a Solutions Engineer, you will work with our sales team to prepare and present solutions to clients: from preparing demos, assisting with proposals and requirements analysis. - You will get the opportunity to work with different types of FinTech companies, from large banks to small startups, while applying your banking and FinTech knowledge to help them design the next generation of financial services.- You will closely interact with clients to deeply understand the customers' strategic and operational needs, prepare solution materials, conduct product showcases, run proof of concepts and any other work required to help the clients understand how Mambu fits their needs- You will get the opportunity to work with ecosystem partners to understand their offerings to advise...
- Build software that resolves real life core banking services-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- Product vision – Develop and articulate a clear and compelling product vision for your team, aligning with Mambu Payments' overall strategy and goals.- Product development – Identify and specify new payment features, bank integrations, and other API and dashboard features. Prioritize initiatives based on customer needs, business impact, and technical feasibility. Collaborate with engineering leads to scope projects, define requirements, and ensure successful, timely delivery.- Product documentation – Draft comprehensive product documentation, including API references and user guides, to accelerate implementation and facilitate support.- Internal product support – Support customer success, sales, and marketing teams with product knowledge.- Continuous improvement – Improve...
We are hiring a Senior Manager to build and lead a new engineering squad. You will be responsible for:- Designing and developing bank connectivity and payment automation products with a strong focus on security, stability, and performanceRemaining hands-on, actively contributing to the codebase while guiding your team through technical decisions and best practices- Building and mentoring a small team of backend engineers, fostering collaboration, autonomy, and technical excellence- Partnering with Product Managers and DevOps Engineers to define the squad’s roadmap and deliver high-quality, reliable features at pace- Contributing to and executing Mambu’s technical roadmap, ensuring alignment between squad initiatives and company-wide goals- Applying...
- As a Senior Solutions Engineer, you will work with our sales team to prepare and present solutions to clients: from preparing demos, assisting with proposals and requirements analysis. - You will get the opportunity to work with different types of FinTech companies, from large banks to small startups, while applying your banking and FinTech knowledge to help them design the next generation of financial services.- You will closely interact with clients to deeply understand the customers' strategic and operational needs, prepare solution materials, conduct product showcases, run proof of concepts and any other work required to help the clients understand how Mambu fits their needs- You will get the opportunity to work with ecosystem partners to understand their offerings to advise...
- Contribute to annual New ACV target for market/region based on Mambu's GTM Strategy- Manage complete sales-cycles for deals, taking a consultative and detailed approach to presenting the full platform features to key decision making executives- Researching and analysing the industry and market developments to contribute, define and own the go to market strategy - Identify prospects (short, mid-term and long-term) by driving active outbound activies to drive pipeline development plans.- Nurture target accounts to sales-ready stage, by effective external stakeholder management and account planning - Collaborate with the cross-functional internal stakeholders- Build strong industry connections and attend in-person conferences and events. Represent Mambu on external panels, when...
- - Lead the evolution of Mambu’s builder experience and observability ecosystem that enables hundreds of engineers to deliver banking workloads safely and efficiently.- Define and execute the CI/CD transformation roadmap, modernizing pipelines for speed, reliability, and end-to-end quality.- Establish the observability foundation for all services — standardizing metrics, logs, traces, and SLOs to improve visibility and reduce MTTR.- Champion DORA-aligned engineering excellence by improving lead time, deployment frequency, change failure rate, and recovery time.- Partner with SRE, Architecture, Security, and Product Engineering to embed observability, testing, and release governance into every delivery stage.- Drive continuous improvement in Java build, test, and deployment...
- Quota & Deal Ownership: Own and consistently exceed a demanding new business ACV quota by leading and closing multi-million dollar deals with long, complex sales cycles.- C-Suite Consulting: Establish and maintain trusted advisor relationships with CIOs, CEOs, and Digital Heads across the EMEA region.- Value Strategy: Translate Mambu's composable platform into quantifiable business cases focused on TCO reduction and enhanced Customer Lifetime Value (CLV).- Pipeline Generation: Proactively identify and generate new pipeline through aggressive outbound prospecting, executive networking, and strategic engagement with Mambu's partner ecosystem (System Integrators and Cloud Providers).- Commercial Leadership: Lead complex contract negotiations, master deal structuring, and oversee...
- Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.- Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.- Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.- Own Live Production Incidents: Act as the technical escalation point during high-severity production issues- Engineer the Support Experience through Automation and Observability: Treat operational pain points and repetitive support tasks as engineering challenges.- Contribute to Observability and Proactive Detection: Improve our monitoring, alerting, and dashboards so internal teams detect issues before customers do.
As the Senior Legal Counsel, Technology & Procurement, you will be a key legal advisor to Mambu, focusing on technology, artificial intelligence (AI), and procurement matters. You will play a crucial role in ensuring Mambu's activities in these areas comply with relevant laws and regulations, while also enabling strategic business growth. You will provide critical insights to senior leadership, helping to navigate the complex legal landscape of evolving technologies and contractual relationships. Technology, Regulatory & AI Legal- Provide expert legal counsel on all aspects of technology, including new product offerings, intellectual property and OSS matters. - Advise on legal requirements related to the development, deployment, and use of artificial intelligence and machine...
- Directly lead, coach, and develop a team of experienced Customer Success Managers across the Americas, fostering a high-performance, customer-obsessed culture.- Define and execute the regional Customer Success strategy for the Americas, aligning with Mambu's global goals and regional commercial objectives (renewal, expansion, customer health, and satisfaction).- Be accountable for key regional Customer Success metrics, including Gross Retention Rate, Customer Health Score, and Customer Satisfaction (CSAT/NPS), as well as ensuring disciplined consistency across the team in capturing customer data.- Leverage data-driven insights to manage team performance, forecast renewals, identify at-risk customers, and pinpoint regional expansion opportunities.- Work cross-functionally with...
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
Join a new team on an exciting journey to modernize our core monolith product platform by decoupling the frontend and connecting it to our APIs. You'll collaborate closely with the Product Manager and your team to deliver high-quality, incident-free incremental solutions. While this role focuses on frontend development, we also welcome backend engineers with strong frontend experience.- Take ownership of migrating existing components and features, rewriting them into clean, efficient, maintainable and testable React components using TypeScript.- Work closely with Product manager and UI/UX designer who will support the team with requirements for building functional, responsive, and visually polished user interfaces.- Participate in code reviews and architectural...
Join a new team on an exciting journey to modernize our core monolith product platform by decoupling the frontend and connecting it to our APIs. You'll collaborate closely with the Product Manager and your team to deliver high-quality, incident-free incremental solutions. While this role focuses on frontend development, we also welcome backend engineers with strong frontend experience.- Take ownership of migrating existing components and features, rewriting them into clean, efficient, maintainable and testable React components using TypeScript.- Work closely with Product manager and UI/UX designer who will support the team with requirements for building functional, responsive, and visually polished user interfaces.- Participate in code reviews and architectural...
What You'll Do- Build and Evolve Core Infrastructure: Design, build, and maintain our core cloud infrastructure on AWS/GCP using Infrastructure as Code (Terraform, Terragrunt, Terratest).- Master Container Orchestration: Manage and scale our mission-critical services on Kubernetes, ensuring high availability and resilience for our global banking workloads.- Automate Everything: Enhance and operate our CI/CD systems and developer tools within a GitLab-based workflow, by using Golang, Python and enabling true self-service for our product engineering teams.- Drive Reliability and Efficiency: Implement best-in-class observability, monitoring, and governance practices to optimize platform performance and manage cloud costs effectively.- Champion Secure-by-Design:...
- Contribute to annual New ACV target for market/region based on Mambu's GTM Strategy- Manage complete sales-cycles for deals, taking a consultative and detailed approach to presenting the full platform features to key decision making executives- Researching and analysing the industry and market developments to contribute, define and own the go to market strategy - Identify prospects (short, mid-term and long-term) by driving active outbound activies to drive pipeline development plans.- Nurture target accounts to sales-ready stage, by effective external stakeholder management and account planning - Collaborate with the cross-functional internal stakeholders- Build strong industry connections and attend in-person conferences and events. Represent Mambu on external panels, when...
