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- Provide first line support for Mambu applications and services in Salesforce- Manage & triage incoming requests and assign it to the relevant support team- Ensure all support tickets are responded within the agreed service level timeframe- Solve technical issues reported by our customer. Perform basic technical triage using tools such as Grafana, Loggly and MS SQL.- Manage resolution, internal and external communication for major incidents (P1 & P2)- Drive product reliability improvement efforts across Mambu and continuously build the technical knowledge base and process improvements- Work collaboratively with support teams across regions
- Market ownership - Lead the commercial development of Numeral in your region, working with our banking and ISV partners- GTM strategy – Market mapping and identifying high-potential segments. For each segment, develop a GTM strategy to grow Numeral in the market- Sales preparation – establish a sales strategy, including points of contact, use cases, value proposition, and messaging working with the product marketing team- Account nurturing and network building – Establish contact and build relationships with your target accounts through active engagement in the European fintech ecosystem and our network of partners.- Deal management – Manage the deal process using MEDDICC and challenger sales to create compelling business cases for our customers to modernise their payment...
- Be part of the team to implement and support the Mambu platform with digital lenders, startups, microfinance organisations and new business units of traditional banks.- Gather business requirements from our customers, and translate these into configuration and setup of the Mambu system.- Provide training to customers on the Mambu platform and new feature releases, as well as ongoing support to existing customers and their users.
- Champion a unified, API-first, and outcome-driven product strategy across our Core Banking Platform and Financial Services product portfolios.- Craft a compelling, forward-thinking product vision that fuels Mambu's growth, market disruption, and technical excellence.- Align product priorities with rapid customer feedback, dynamic market trends, and strategic expansion opportunities (including potential M&A).- Represent product thinking in executive-level strategy, strategic partnerships, and customer engagements.- Lead, mentor, and scale a global team of Directors, Senior PMs, and cross-functional experts in a fast-paced, agile environment.- Develop an operating model and career framework that fosters clarity, ownership, autonomy, and excellence at every...
- Implementation of clean, scalable, reliable, secure and reusable code using Java for our reporting solutions, ensuring they meet the highest standards of reliability, quality, performance, and security.- Focus on creating new and advanced products that handle formatting, storage, and analysis of data, while also maintaining and enhancing existing solutions.- Have a direct impact on customer experience by delivering solutions that precisely meet their needs, contributing to the evolution of our offerings.- Actively participate in elevating code quality, improving testing methodologies (JBehave, Unit, and Selenium), refining processes, and enhancing documentation both within and beyond the team’s scope.- Design solutions that are compatible with major cloud vendors (AWS, GCP,...
- Build software that resolves real life fintech problems for a high number of customers and impacting millions of end-users, worldwide.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead end-to-end feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- HR Operations (Romania & APAC): Manage employment contracts, liaise with local authorities, collaborate with departments on HR/payroll processes, handle employee HR/payroll questions, prepare reports, process payroll data, manage international assignments and relocations, and execute internal HR/payroll decisions.- Employee Relations (Romania & APAC): Manage employee relationships, handle HR queries and complex cases, implement employee programs, support HR tools, and assist with audits.- General: Align operations with company strategy, manage employee relationships, and drive continuous improvement in HR processes.
We are looking for a skilled and experienced Senior Enterprise Resource Planning (ERP) Engineer to join our Business Applications in Amsterdam. The Senior ERP Engineer will manage, administer, and support Oracle NetSuite at Mambu. - Hands on administration, configuration, and support of multiple modules within Oracle NetSuite- Vendor management for both Netsuite and external support services consultants- Manage ERP technical work intake, backlog, and prioritization- Planning for system upgrades, troubleshooting, enhancements, and integrations- Coordination with business stakeholders to ensure business goals and regulatory requirements are consistently met- Develop and maintain system policies, procedures, and controls related to the ERP tools- Create processes and metrics...
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- Drive Partner-Sourced Revenue: Enable partners to sell and deliver Mambu's solutions.- Lead Co-Selling Initiatives: Identify, qualify, and close deals with partners.- Develop Strategic Partnerships: Build and manage relationships with key industry players.- Create Go-To-Market Plans: Align sales and marketing efforts to maximize pipeline growth.- Establish KPIs: Track partner performance and ensure alignment with sales goals.- Engage Advisory Firms: Build strong relationships with firms like McKinsey, BCG, Bain, Filene, etc.
- Lead the team of commercial lawyers to achieve team goals and support Mambu’s vision.- Provide legal advice to the business on a wide range of commercial matters, including legal assessments of GTM strategies and new market entries.- Lead collaboration with Product and Engineering, provide guidance in relation to new products and product lines.- Negotiate and draft complex commercial agreements, including master services agreements with customers, partnership agreements and vendor agreements.- Be accountable for maintaining and improving standard contract templates, ensuring that our contract templates comply with legal and regulatory requirements.- Be accountable for maintaining and improving contract negotiation and contract management processes, including use of...
- Build software that resolves real life loans-related problems for a high number of customers and impacting millions of end-users.- Deal with complex calculations which require a high degree of logical thinking on top of technical skills.- Lead feature delivery from design to planning, implementation and deployment.- Identify, propose and contribute to/coordinate architectural improvements.
- Develop clean, scalable, reliable, secure, and reusable Java code for data management solutions, including maintenance and client interaction for incident resolution.- Focus on both creating innovative products and improving existing solutions.- Directly impact customer experience by delivering solutions that meet their needs and enhance our product offerings.- Continuously improve code quality, testing (Unit), processes, and documentation within and beyond the team.- Design solutions to be compatible with major cloud platforms (AWS, GCP, Azure).- Proactively manage technical debt to ensure a healthy codebase.
- Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts- Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction- Developing individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers- Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency- Working with product management to surface customer requests and help translate customer feedback into product requirements
- Lead and develop a high-performing regional presales Solutions Engineering team.- Act as a strategic technical partner to sales, demonstrating SaaS core banking value to prospects.- Drive successful product demonstrations, technical presentations, and RFx responses to close deals.- Provide hands-on technical support and leadership as a Player-Coach across diverse FinTech clients.- Develop and execute regional presales strategies aligned with sales goals and global initiatives.- Ensure sales team enablement with technical knowledge, tools, and relevant presales collateral.
- Build strong relationships with enterprise customers, acting as a trusted advisor.- Understand customer business needs and drive adoption to maximize value from Mambu.- Manage the full customer lifecycle, including renewals, expansion, health, and satisfaction.- Develop and execute customer engagement and individual success plans.- Conduct regular business reviews and serve as the customer advocate with product management.- Monitor customer health, track KPIs, and report on outcomes to leadership.
- Be part of the team to implement and support the Mambu platform with digital lenders, startups, microfinance organisations and new business units of traditional banks.- Gather business requirements from our customers, and translate these into configuration and setup of the Mambu system.- Provide training to customers on the Mambu platform and new feature releases, as well as ongoing support to existing customers and their users.
- Drive partner-sourced revenue by enabling partners to sell and deliver solutions with our platform.- Lead co-selling initiatives, alongside partners to identify, qualify, and close new business opportunities across across Singapore, Malaysia, Thailand, Indonesia, Vietnam, and the Philippines- Create joint go-to-market (GTM) plans with partners, aligning sales, marketing, and enablement efforts to drive pipeline growth- Establish and track KPIs to measure partner performance, ensuring alignment with sales targets and company objectives.- Negotiate and manage commercial agreements with partners, ensuring mutually beneficial relationships.- Advocate for partners internally, ensuring their needs and feedback are integrated into our product and go-to-market strategies.
- Write optimised, modular Java code- Understand and apply OOP and clean code concepts- Write Restful Web Services- Work with cloud (AWS, Azure, GCP) and the associated architectural patterns (configuration as code, containers, etc);- Code reviews and pair programming- Able to analyse and synthesise complex technical information
