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Job Locations NL-Amsterdam | LT-Vilnius | DE-Berlin
- Design and implement security incident response playbooks based on NIST and SANS frameworks.- Implement security use cases to improve detection capabilities of Mambu’s SIEM solution.- Monitor security events and respond accordingly, ensuring that any potential threats are quickly addressed and resolved.- Collaborate with other security team members to ensure a secure architecture and secure development process.
ID
2023-2286
Job Locations LT-Vilnius
- Act as a communication lead during major incidents, act as a point of contact for escalations regarding incidents.- Take ownership of the customer support function, processes and tools. Provide additional support for premium customers;- Immediately act upon  incidents: collect information, troubleshoot and resolve, when possible. Escalate and involve required teams if needed:- Ensure timely communication and updates to the customers and other teams.- Escalate potential SLA breaches to the teams involved.- Actively participate in post-mortems and take actions to prevent incidents from repeating. - Facilitate support triage between internal teams including technical support and product owner representatives. Collaborate with relevant teams within Mambu and proactively communicate with customers.- Fully understand and diagnose a specific incident in terms of business priority, take appropriate action to get this resolved using available skills, knowledge, people and processes.- Assess the area proactively to ensure existing processes are validated and improved where possible.- Interact with customers to explain Mambu’s support services and manage their expectations;- Continuously build knowledge base:- Create an extensive knowledge base which could be used across Mambu.- Ensure knowledge repository is maintained and built on both functional and technical functionality to ensure adequate support allocation and understand how queries affect customers. - Work closely with other areas to improve the knowledge.- Drive product reliability improvement effort across Mambu:- Ensure close feedback loop with product teams, continuously sharing their product performance status, insights and challenges.- Be vocal about production and specific product performance, ensuring proper level of contribution and engagement from each area in Mambu.- Be an ambassador of Support Lead culture and mindset in Mambu:- Share knowledge and best practices in the Support Lead team and across Mambu.- Enable teams to be more efficient by sharing insights about the performance of the products and supporting them in addressing the gaps.- Be open and curious, trying to understand the needs and challenges that other teams have.
ID
2023-2280
Job Locations NL-Amsterdam
- Provide ongoing opportunity management support to the field organisation; - Establish a business partner model for the sales and services organisation supporting them in the creation of the deal structure and especially own the end to end approval process.- Establish and implement a best in class opportunity approval process which is streamlined, fast, automated and audit proven- Establish strong internal relationships with all the stakeholders needed for an approval like sales management, finance, products, security, risk, customer success services and legal.- Enforce quote compliance on all deals- Facilitate the sales approval and standardised contract document generation processes and ensure compliance with published sales and business approval policies- Provide guidance and interpretation to sales management of pricing, discounting and key contractual terms- Create and maintain a hierarchy of special terms that could be used in non-standard deals- Outline approver roles and responsibilities, approval routing and workflow design, simplify exception alerting and communications processes- Support in developing training materials, sales examples and conduct regular contract training sessions – to reduce contract variations between similar deals- Provide Win/Loss analysis and Discount trend reporting to the leadership team, identifying areas of improvement- Identify, develop, and implement productivity improvements so Deals Desk function scales with the broader Mambu business- Establish a process to compare discount requests with historic approvals for similar use cases to ensure consistency- Become the trusted advisor to the CRO and CFO for deal approvals- ApproachYou will perform like-for-like analysis to identify both good deals and those with more headroom around pricing or contract terms. You will also meet with stakeholders where necessary to create winning deal structures. This role enables one to become an expert in Mambu’s business practices, develop a thorough understanding of how all the parts of the business fit together, and help drive the next phase of global growth.
ID
2023-2269
Job Locations RO-Iasi
Contribute to the success of your team- Actively participate to the team’s ceremonies- Clarify requirements with stakeholders. Provide your input for a better product and technical solution- Contribute to the delivery of the team product roadmap- Continuously contribute to improve team processes- Continuously discover and learn new technologiesFocus on building a product- Build high quality products following Mambu development guidelines- Solve simple to complex problems and deliver scalable and maintainable functionalities.- Monitor and improve performance, availability and security of the systemOperate & Support - Support Mambu stakeholders by handling support requests and reducing operational issues- Improve on innovation by reducing the time spent on manual work and improving automation.
ID
2023-2265
Job Locations NL-Amsterdam
Provide ongoing operational support to the field organisation- Establish a business partner model for the RVPs and MSDs supporting them in forecasting, analytics, planning, sales hygiene, process optimization and proactive market analysis.- Establish a business partner model for the functional VPs of Partners and Customer Success Services supporting them in forecasting, analytics, planning, sales hygiene, process optimization and proactive market analysis.- Establish a Deal Desk function which provides the best in class holistic deal approval flow including sales management, finance, legal, products, support and services.- Provide best in class support to manage and answer RFx from prospects with a team ensuring a super professional and accurate response by involving all stakeholders needed for the response.- Establish and implement a state of the art sales methodology within the CRM system and roll it out globally.- Constantly optimise processes by ruthless automation and streamlining.- Provide all required analytics, dashboarding and reporting for a high performing sales organisation.- Own and execute the yearly quota, territory and financial planning.- Define together with the sales leaders the best commission plans in alignment with the companies strategy.- Be the governance function within the commercial organisation ensuring that all policies and guidelines are followed and everything is documented meeting the requirements of a public traded company.- Maintain strong internal stakeholder relationships with products, finance, legal, HR and internal IT.- Be the right hand to the CRO.Goals and objectives- Achieve annual sales productivity improvements- Achieve annual efficiency within operations supporting a growing sales force with aflat or slower growing operations team- Achieve a globally consistent implemented end to end sales process- Be an active contributor within the Commercial Leadership Team (CLT)- Excels in leadership and is recognized as both a people leader as well as a leader in revenue operations- Build and maintain a People plan for the operations team globally, including hiring, onboarding, training and development- Maintain people engagement scores that are equal to or better than company overall- Fulfil a mentorship role for senior managers in the region- Build a revenue operations organisation recognised for its ability to attract and retain- Build a revenue operations organisation recognised for its state of the art tools, processes, deal support and customer centricity.
ID
2023-2264
Job Locations NL-Amsterdam
Your mission is to:- Ensuring ongoing IT operations and IT continuity including adequate IT security, risk and emergency management- Implement IT governance and Information Security policies conform with and in close collaboration with the group standards.- Managing/owning the IT service desk function, IT onboarding process, IT hardware stock and software, - Focus on resilience of Mambu systems and responsibility for 24x7 incident response; IT responsibilities for managing access and for running and maintaining enterprise-wide systems.- Leading an international team of System Administrators - Overseeing network availability and security in all Mambu offices based on internal and external requirements - Managing and contribute to projects that improve IT equipment, software, integrations, processes, and data migrations - Providing Mambu company dashboards for information that enables informed decision making
ID
2023-2263
Job Locations RO-Iasi | RO-Bucharest | LT-Vilnius
- Design and implement clean, scalable and reusable code using Java Architect RESTful web services, both sync and async- Work with cloud (AWS, Azure, GCP) and the associated architectural patterns (serverless computing, configuration as code, containers, Kubernetes, API gateway)- Contribute to development of CI and CD pipelines (GitLab, ArgoCD)- Design and implementation of Cards features along with required infrastructure, scaling, performance tuning and optimization- Work with our emerging microservices and the associated patterns (e.g. configuration as code, containers, CQRS, CDC)- Drive Proof of Concept projects that may hold the base of new features or new directions to be pursued- Make templating of messaging easier with a configuration as code approach- Maintain application security by tackling vulnerabilities and doing penetration testing
ID
2023-2261
Job Locations RO-Bucharest | RO-Iasi | NL-Amsterdam
- Design and implementation of foundation services features along with required infrastructure, scaling, performance tuning and optimization.- Own end to end delivered services from development to release in production.- Work with microservices and the associated patterns( e.g., configuration as code, containers, CQRS, CDC).- Build resilient distributed systems at scale, with strong operational and performance KPIs.- Be part of self managed cross functional agile teams.
ID
2022-2252
Job Locations LT-Vilnius | LT-Kaunas
 Act as Major Incident Manager in the specific region:- Drive incident resolution e2e.- Ensure that incidents are acknowledged and resolved within expected timeframes by engaging the right teams and coordinating the resolution effort.- Ensure seamless communication during the incidents.- Liaise with customers when it’s required for faster incident resolution.Drive adoption of the processes across the organization, focusing on a specific region:- Act as a point of contact for all Incident Response process related questions in your region.- Track the adoption of processes and identify improvement areas and actions.Actively communicate with stakeholders for continuous learning and improvements:- Have regular interactions with process users and stakeholders.- Provide reports with relevant and actionable information.- Support in creating action plans to address process adoption and implementation issues (i.e. post-mortem task implementation, failing releases and similar).- Keep informed about process improvements and updates.Be passionate process ambassador:- Continuously learn about new IT practices and how they can be adopted in Mambu.- Seek to minimize the process effort for everyone in Mambu.- Constantly communicate internally and with each individual about our direction and beliefs.- Speak at meetups, conferences to advertise Mambu, in order to attract talent and contribute to the community.
ID
2022-2251
Job Locations RO-Iasi | RO-Bucharest
- Design and implement clean, scalable and reusable code using Java 17- Architect RESTful web services, both sync and async- Work with cloud (AWS, Azure, GCP) and the associated technology (serverless computing, configuration as code, containers, Kubernetes, API gateway)- Contribute to development of CI / CD pipelines (GitLab, ArgoCD)- Design and implementation of new features along with required infrastructure, scaling, performance tuning and optimization.- Work with our emerging microservices and the associated patterns (e.g. configuration as code, containers, CDC).- Bring fresh ideas that may hold the base of new features or new directions to be pursued- Maintain application security by tackling vulnerabilities and doing penetration testing
ID
2022-2250
Job Locations LT-Vilnius
- Build and operate the Mambu Cloud Platform by ensuring that it is highly available and the infrastructure can scale without any downtime for the customer.- Manage performance and analyzing infrastructure problems.- Utilise the latest tools and technologies to enable application containerisation and microservices architecture.- Define and improve continuous integration, delivery and deployment processes for the Mambu platform and application.- Increase observability and operability by improving all aspects of monitoring of the Mambu Cloud Platform and all auxiliary services.
ID
2022-2246
Job Locations LT-Vilnius | NL-Amsterdam
- Collaborate to secure infrastructure cloud design and implementation practices- Validate security related alerts and raise incidents for fast resolution- Streamline and scale cloud security controls- Define threat models, perform risk analysis and mitigation workshops with stakeholders of new capabilities or product changes that may impact security
ID
2022-2245
Job Locations US-Miami
- You will be acting as a trusted advisor to our prospects as well as newly-joined customers, helping them to understand how API-driven architectures, Cloud Computing and Mambu will help them to build or transform their business into an innovative, digital organization.- You will be supporting our presales and delivery teams by architecting, engineering and demonstrating solutions.- You will be engaging will all levels of customer representatives, from engineers to technology leaders and managing executives.- You will make sure all their concerns are satisfied and risks are taken away. The key takeaways from the meetings with you should be trusted in approach, organisation and the technology that you advocate for.- You are also going to work closely with Mambu’s Ecosystem & Product Engineering Teams team to make sure the end-solution proposed to the customer is providing a unique competitive advantage, and fulfils all the regional and market needs.
ID
2022-2240
Job Locations RO-Iasi | RO-Bucharest | NL-Amsterdam
- Design and implement foundation services features along with required infrastructure, scaling, performance tuning and optimisation.- Own the end to end delivered services (from development to release in production) and build resilient distributed systems at scale, with strong operational and performance KPIs.- Work with microservices and the associated patterns (e.g., configuration as code, containers, CQRS, CDC).
ID
2022-2238
Job Locations RO-Iasi | RO | RO-Bucharest | LT | LT-Vilnius | NL-Amsterdam
- Design and implementation of foundation services features along with required infrastructure, scaling, performance tuning and optimization.- Own end to end delivered services from development to release in production.- Work with microservices and the associated patterns( e.g., configuration as code, containers, CQRS, CDC).- Build resilient distributed systems at scale, with strong operational and performance KPIs.- Be part of self managed cross functional agile teams.
ID
2022-2237
Job Locations RO-Iasi | RO-Bucharest | LT-Vilnius | LT-Kaunas
- Design and implement clean, scalable and reusable code using Java- Architect RESTful web services- Work with cloud (AWS, Azure, GCP) and the associated architectural patterns (serverless computing, configuration as code, containers, Kubernetes)- Contribute to development of CI and CD pipelines (GitLab, ArgoCD)- Improve the MySQL database engine performance- Test code using JBehave, Unit and Selenium- Drive Proof of Concept projects that may hold the base of new features or new directions to be pursued- Make templating of messaging easier with a configuration as code approach- Maintain application security by tackling vulnerabilities and doing penetration testing
ID
2022-2236
Job Locations RO-Iasi | RO | RO-Bucharest | LT | LT-Vilnius | NL-Amsterdam
- Design and implementation of foundation services features along with required infrastructure, scaling, performance tuning and optimization.- Own end to end delivered services from development to release in production.- Work with microservices and the associated patterns( e.g., configuration as code, containers, CQRS, CDC).- Build resilient distributed systems at scale, with strong operational and performance KPIs.- Be part of self managed cross functional agile teams.
ID
2022-2233
Job Locations RO-Iasi | RO | RO-Bucharest | LT-Vilnius | NL-Amsterdam
- Design and implementation of foundation services features along with required infrastructure, scaling, performance tuning and optimization.- Own end to end delivered services from development to release in production.- Work with microservices and the associated patterns( e.g., configuration as code, containers, CQRS, CDC).- Build resilient distributed systems at scale, with strong operational and performance KPIs.- Be part of self managed cross functional agile teams.
ID
2022-2232
Job Locations RO-Bucharest | RO-Iasi | LT-Vilnius | DE-Dresden | NL-Amsterdam
- Design and implement clean, scalable and reusable code using Java; - UI implementation using React and TypeScript;- Architect RESTful web services;- Work with cloud (AWS, Azure, GCP) and the associated architectural patterns (serverless computing, configuration as code, containers);- Contribute to development of CI and CD pipelines (GitLab);
ID
2022-2231
Job Locations RO-Bucharest | LT-Vilnius | RO-Iasi | DE-Dresden | NL-Amsterdam
- Design and implement clean, scalable and reusable code using Java; - UI implementation using React and TypeScript;- Architect RESTful web services;- Work with cloud (AWS, Azure, GCP) and the associated architectural patterns (serverless computing, configuration as code, containers);- Contribute to development of CI and CD pipelines (GitLab);
ID
2022-2230

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